KUIUReviews of kuiu.com

Kuiu is the worst customer service experience I have ever had to deal with. I do not have a jacket for work or at home so I ordered a $800 jacket from them on the Veterans day sale. The package gets lost (not my fault). We do a claim through UPS and UPS rerouted the jacket back to KUIU. This has taken about 3 weeks already. So I reach out to KUIU to see what we can do. They were not willing to help at all. Nothing except me buy another jacket (which not at the discount anymore). Will not send out a replacement. NOTHING. I will not ever do business with a company that treates their customers like this. Your greed for a few dollars over doing the right thing has lost you my current and future business.

KUIU does not let poor reviews post. DO NOT BUY THE NEW Haven Down gear. The material is easily torn by sticks or thorns. I tore mine first day out on a few thorns. KUIU New Haven Whitetail Bibs – Disappointing Durability and Construction I purchased KUIU's New Haven Whitetail bibs and jacket expecting premium quality, durability, and performance from an expensive hunting outfit. Unfortunately, my experience with the bibs has been extremely disappointing. The outer material tore after contact with thorns during hunting use. More concerning, stitching pulled out around the baffles that contain the down insulation. In my opinion, these are serious durability and construction concerns for premium whitetail hunting clothing. I am now having Kevlar reinforcement installed at my own expense to improve the durability of a product that I believe should have been better designed and constructed from the beginning. I also submitted a negative review to KUIU's website that did not appear publicly. I would appreciate an explanation from KUIU regarding its review moderation process. I believe KUIU should take responsibility for the construction failure and contribute toward the cost of correcting these problems. I am sharing my experience so other hunters considering this expensive outfit can make an informed purchasing decision. My advice: Carefully examine the fabric durability and baffle construction before purchasing KUIU New Haven down hunting gear.

Purchased item from Kuiu online advert and have been scammed. Dont engage

KUIU Chest Pack I bought the KUIU Chest pack this September and was pretty disappointed with the product. I'm 5'10" about 160lbs and the chest pack felt massive on me. My binos (10x42) only filled up just over half of the bino pouch so I would have to hold my pack to stop it from rattling while stalking. The material is super thick on the back so I would sweat way to much behind the pack, so much so that I would end up taking it off whenever I would get to a glassing spot. I also took it off when packing meat because it would hold in all the heat and I'd sweat to much. Its really hard to get on because the side pouches go so far back that you have to stretch to put it on. Its got a lot of pouches which is great but the range finder pouch is also way to big, I would have to dig to find it each time, which is especially hard with gloves on. The magnet pouch worked good and like I said its got alot of pockets so easy to carry everything you need quick access to. Lastly, I tried to reach out to KUIU and got an automated response saying that they can not add my review to their website and that there is no way to add it myself.

I purchased the Kutana hybrid pants and after only 1 outing and 1 wash there's som pilling (so they call it) that appear on the seat of my pants. Customer service says it's normal. I can understand after a year or a couple of years of wearing the pants but not after 1 outing. Will never buy Kuiu again

I emailed 9 days ago about a snapped pole on my storm star tent. And regarding a new pole,still havent had a response back,apart from one saying its been passed onto the warranty team. Ive got a video on my fb of it handling 60mph with ease. But it snapped while taking it down. I need this tent now winter is approaching

Wife purchased kuiu hunting hat more then 5 years ago. I wear it in archery season Idaho which lasts 30 days and I usually wear it 10 days/year. Velcro turned into fussy non-functional mess . Submitted warranty claim and was denied because I surpassed their Practical Product Lifespan whic is an arbitrary # of years assigned by Kuiu. Wow, loose a customer for a $35 hat because you don't vack your expensive products. Upon further investigation I understand why, All of their California based company are manufactured in CHINA....figures. Stone Glacier Mt Based products First Lite - Hailey Idaho products Sitka- Bozemant MT products Do you want to support China an California, or Montana and Idaho, US products. Done with Kuiu!

I have a ton of KUIU gear that I have purchased from them directly and some through other vendors, ebay, etc. I purchased a $600.00+ Kutana jacket for an Arctic Circle hunt per my outfitter's recommendation however, when the time came to leave for Nunavut...the temps in the region were unusually high so I didn't pack the jacket. It was unnecessary. At this point I had not even removed it from the package it arrived in. After my trip...while unpacking my gear, I tried the jacket on and found it to be much larger than expected. I should have purchased an XL instead of an XXL (I upsized to offset insulative layering beneath it) and when I attempted to exchange it for an XL, I was told their policy for this was time-limited and they were unwilling to make this exchange. This is why I and many others prefer Sitka Gear to KUIU...they never bum you out like this. I even wrote the following to KUIU when requesting the exchange: "Can I exchange it for an XL? When you see it you'll know it's only been worn inside for a minute. Happy to return it for inspection before you agree to anything. Sorry, I'm an idiot. But it is a very nice jacket and a helluva lot lighter than my HH arctic jacket...by a lot! Thank you for your consideration of my request." I felt it reasonable for them to at least look at it and consider my request but their response was: "Thank you for reaching out to us, and patience as we have been working through some higher-than-average numbers. Unfortunately, the order does not meet our returns guidelines because it is outside of our return policy timeframe and is no longer eligible for a return or exchange. For future reference, you can view our Return Policy here. We apologize for any inconvenience. Please feel free to let us know if there is anything else we can help you with." Well apologies are about as useful as a bow without arrows and while KUIU's policies may make financial sense to them...in reality it costs them repeat customers, goodwill and future revenues in the long term. I own four businesses and know it's important to do right by your customers so they continue to purchase and refer the company to others. I had previously read negative KUIU reviews addressing this issue and read about it in posts on hunting sites and now I know it's fact. I actually hate KUIU now and will never purchase from them again...they don't take care of their customers. Their loss is Sitka's gain. KUIU customer service sets the consumer care bar so low...you can't find it with a shovel. The simple exchange of an unworn jacket in a smaller size (which would not hurt them financially) would have prevented this review and my distain for KUIU. This experience reminded me of a famous quote by noted author/lecturer/educator Brian Tracy: "The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term, is the indispensable prerequisite for success." KUIU management should read his books on the psychology of sales & marketing. KUIU is rated F by the Better Business Bureau.