Kelly
Okay, customer service is kind
I purchased 2 bikinis and 1 size mix. I waited almost 1 full month to email after my purchase and ask about a shipping number - I was being patient because I had read that shipping may take 2-4 weeks. When I finally asked where my order was they told me that they had reached out a while back to ask about the size mix because I should have bought 2 size mixes, one for each suit. Well I went through my inbox and couldn't find the email - I guess it went to my junk folder but all their other emails have gone straight to inbox. UPDATE- after they read my review they were responsive and are trying to make it up to me. I really do appreciate it. I can only give 3 stars for now because I have not received the swimsuits yet, but will update my review once I do and can comment on the quality. UPDATE 2- it's been just over 1 month since my last update and I still have not received my order... FINAL UPDATE- I received my order and the quality was not great. Happy with 1 out of the 3 swimsuits, and happy with the other 2 tops but not bottoms. The bottoms were so thin on one that you could see everything..
Response from KrswimwearMay 14, 2020
Hey babe I am the owner of KR Swimwear and first want to apologize for any bad experience you had with our brand! I found your order with the information trust pilot provided us and I see that you placed an order with us on April 14th and we sent you an follow up email on April 17th explaining that in order to size mix your order you would have to add/purchase 1 more size mix. We have also sent you a screenshot to your email address of your order timeline that proves we sent this email aswell with the exact date and time we sent the follow up email on April 17th. We never lie to our customers and would never mislead you in any way! Also our shipping times as of right now are 4-7 business days with our Express Shipping Method to the US, our 10-20 business day Free shipping method to the US and a 10-20 business day shipping method for all international customers! We also have a disclaimer on our website that COVID-19 could also delay processing and shipping times. We undertsand that you have waited for your order and I hope you understand now we never meant for this to happen and were just waiting on a response to our follow up email we sent on April 17th! Please send us an email at [email protected] and I'm sure we can help you get your package as soon as possible!:)