Krispy Kreme Doughnuts, Inc.Reviews of krispykreme.com

I have a offer from Krispy Kreme for a free dozen doughnuts on their app & I went recently to use my offer but was refused because this offer did not show up under my phone number at the store. I even showed them the phone app where it plainly showed I had 1 free dozen coming to me. I have contacted headquarters, BBB, can't get anyone to help with this. It is not right for me to not get what I was offered & then ignored by the company & store. It is no way to treat your customers.

Awful, went to New Malden branch twice in space of 2 weeks at 8.30am and was told I couldn’t have a coffee as they had no milk. Joke of a service will never try there again.

Went to your Silverburn shop got a hot chocolate with cream then was told I couldn't have a spoon as you no longer do them since covid this is a joke & with your prices I would think cutlery should a standard

I have the kripsy kreme rewards I met the 12/12 boxes of donuts purchased after my 12th it said with in 48 hours system will update, here we are post 48 hours and some and still no update company can't keep up with its own word sad .

Why are my local Krispy Kreme refusing cash payments. They’ve just lost a Kustomer. Good luck staying afloat.

I only wish I could rate the Polaris Parkway Krispy Kreme a ZERO. On my recent visit to the drive-thru, I noticed that my donuts were cold. I went inside to attempt to resolve the issue. When I stated that the donuts were cold, I was told by a teen, " the donuts are prepared daily ."I responded that the freshness date has nothing to do with the temperature of the donuts. He went to get his supervisor, Jennifer; I again repeated to Jennifer that my donuts were indeed cold. I was told that the last batch was made two hours ago and that the donuts were fresh. I was truly puzzled how these employees could not comprehend the word temperature. Finally, I asked for the room temperature. I was not given them, and thus, I walked out with cold donuts. Employees lacking basic customer service skills shed light on company culture. As a consumer, I have often been complicit, allowing such behavior to ensue in hopes that the next customer will write a review or attempt a call back to speak with a manager. Rarely do we take action other than that complaining via Word-Of-Mouth about our negative experiences to friends and family. Today, Krispy Kreme represented a well-known post-pandemic epidemic of "Poor Customer Service ."The epidemic is festering like a wound in need of an antibiotic. Front-line training, making certain candidate embodies the essential customer service skillset, and people-centric leadership is only a few ideas for improving customer service. However, a room temperature 3 pack would have sufficed to resolve my issue. Thus, the next time I want to purchase donuts, I will remember this brief but meaningful experience and drive past Krispy Kreme.

I'm sorry to say that took up this companies special offer other week as been looking at the donuts in the stores always been tempted so thought what better way to give a try as box contained a variety. I also wanted to treat a friend for doing some things for me as she's always mentioned these donuts to. But both of us were disappointed. The name Krispy Kreme imaged donuts with crispy fillings but not. Fillings in some were very little & ring donuts bit tasteless. For the price they cost even though on special offer to me was bit over the top. Also to start with had probs with delivery date but was rectified and they also issued me with a £20 voucher to use off my next order which I won't be doing. Believe both of us will now go back to our usual store for our donuts not just because of price but more flavoursome.