KrispReviews of krisp.ai

Si je pouvais même donner 0 étoile, je l'aurai fait. C'est très nul impossible de se faire entendre par ses correspondants lors des meetings. J'ai contacté le service client depuis sans suite. Aucune réactivité

Slowest of all the ai note taking and transcription apps.

Keep getting logged out, and now I cannot log in with email or SSO. I've come out of an important call and didn't take notes with the promise made by this product that I would never need to. Well, I need the notes, and getting support feels like a 50 step process with slow responses to a support email queue - pretty flat for an AI based business. Pretty disappointing.

Never worked. Got logged out again and again. When I could log in... I got logged out again, dashboard went directly to Cloudflare. API was reporting not-found with errors in the console. Never saw not even one transcript made. App was much more focused and worried about getting access to my calendar instead of... you know, working. I uninstalled the software and got the typical "tell us what went wrong" form. I filled it and it failed to send that too. Everything is broken. Don't bother with this software

Two weeks ago I contacted support. The problem was that there are free users and they got a pro account. And now I was asked to do some things and it didn't work, then they for several days demanded that I make a video. Computer with classified materials. And only now after almost two weeks the guy tells me that he can take care of it from his side (just delete a free user). An operation that took him exactly 2 minutes took him weeks.

I really do not know what is going on at Krisp.AI. For years they were an automatic recommendation for noise cancellation in virtual meetings. I have suggested them to literally thousands of people over the last 4 years. Renewing every year has been a no-brainer. But lately the app has become bloated with some AI transcription features (which frankly don’t really work all that well) and a since-removed video background removal (why build this in the first place?). They then jacked up the price by ~130%. Which ok, fine, they were severely underpriced up until now, for a product that mostly Just Worked. Then, to top it off, they stopped accepting credit cards from major Canadian banks. Krisp became a mandatory app for remote work during the pandemic, and now they won’t even take your money. I don't get it. Their customer service person suggested that I "Borrow a credit card from a friend who uses a different bank." Get real.

I have no idea how this company got my credit card info, but they have been charging my account for several months unbeknownst to be. My bad for allowing unkown or unauthorized charges to my card. This will stop today as I instruct my card issuer to not honor future charges. I reached out to the company on their support web site and have never received a response. Would be interesting to find out how or in what manner they obtained my card information and through what means they think I placed some order with them. I have never used their software and never downloaded anything to my computer free or otherwise. From reading some of the other reviews, it's not at all surprising, that they seem a bit shady. Beware!

Even if you dont need the service they will auto renew and charge you for a full year with no option for a refund. If you ask they will say its company policy. STAY AWAY from them.