Thao N.
I am so disappointed about my face…
I am so disappointed about my face masks that I ordered. The whole boxes are expired in 2024. It made my skin irriated and red. Please be careful to order from this website.
Response from KosmomobeautyJan 3, 2026
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. For transparency, the expiration date of this facial mask was clearly stated in the product description and product options, and the item was offered as a clearance product for that reason. While clearance items are typically non-returnable, we reached out privately and offered a one-time courtesy refund upon return of the unused items as a goodwill gesture. We genuinely care about our customers and always aim to be open, fair, and responsive. Thank you for giving us the opportunity to clarify. Linda


