I tried for a week to schedule a time for a meeting that worked across time zones, which I understand can be difficult. I was finally connected to the Creative Director who confirmed a time and date that would work for our call.
On the evening of the call I waited for almost 30 minutes and she didn't show up. I emailed both her and the team with questions and to ask about rescheduling the call and I still have received no response, no feedback and no apology after almost 3 weeks!
I appreciate the effort to accommodate different schedules and time zones, but I have no words for this level of unprofessionalism and disregard for my time. I would never recommend anyone to try this company or their services if this is how they treat potential clients.
SE
Shelley E.
WE have asked for a refund within the…
WE have asked for a refund within the first 10 days as we never got one piece of content. Two months later they still have not refunded us. We were on it, they were not. Save your money and don't do it! Over promise way under deliver
Response from Konstant KreativeMar 25, 2022
Hi Shelley! First of all, on behalf of Konstant Kreative, I would like to apologize for this to you directly, as well as thank you for bringing this to our attention. Since this review was posted, we have undergone a ton of change within the company in terms of how we operate, including our customer service, which now features a 24 hour team of dedicated individuals who are trained to answer any set of questions relating to your account, as well as your individual projects. If you are interested in learning more about how we have changed, please feel free to email us at [email protected] - we would love to get in touch with you again :)
RO
Roman
The owner is a smart marketing guy but…
The owner is a smart marketing guy but it was a bad idea to launch a service like this. Stick to what you know. They literally stick to nothing they claim to offer on their website and their portal is garbage. Just like others said it was a nice idea but horrible execution.
This service will cost you more time, money and headaches than just making designs yourself. Be careful.
Response from Konstant KreativeMar 25, 2022
Hi Roman! Thank you so much for bringing this to our attention. We are terribly sorry to hear about your experience with Konstant Kreative. Over the past few months, we have actually fixed many of the concerns that you discuss in your review, and to be honest, we have done a complete 180 in terms of how we operate. Project delivery times are not only faster, but the designs are of a much higher quality, our UI has been completely revamped and is much more intuitive, and we have also moved all communication operations to Slack, where team members are able to answer any questions at a moment's notice! If you would like to hear more about these changes, please feel free to email us at [email protected], and we would love to discuss this further :)
MR
MR
Terrible terrible terrible. What else is there to say?
Their platform advertises 1-2 biz day turn arounds, on day 5/6 you get a message on their platform that says they need the raw files (which you've already uploaded at the time you submit the ticket).
You can't even reply to the message in the thread within their platform because there's no "enter" button to submit a message.
The customer service is terrible.
Please avoid this platform at all costs
Response from Konstant KreativeMar 25, 2022
Hello! We are awfully sorry to hear the the experience you had with us was not up to par with how we were advertising ourselves at the time, and we thank you for the detailed review you gave, which helps us recognize our shortcomings and where we need to improve. Since the beginning of the year, we have taken a step back at Konstant to reflect on the values we try our best to honor the most, and we have realized that we were not doing our part in serving our clients to the best of our ability. Since then, we have actually implemented tons of new changes that have completely altered the direction in which we were heading in the best way possible. We moved all communication over to Slack, where our team members are able to answer any question you have at any time, as well as reach out if we are missing project information. Also, we have designated team leaders now who are in charge of overseeing the projects in our platform, which has not only sped up our turnaround times, but have also improved the quality and communication aspects of our service. If you are interested in hearing more about how we have changed as a business for our client base, please feel free to reach out to [email protected], and we would love to further continue this discussion :)
EL
Elida
Not impressed at all
Not impressed at all. I convinced my boss to sign up to use this service since the owner is an ads guy but what we got back looked like templates. Sure, it's nice to get a design back next day but I'd rather wait longer to get quality work back instead. Maybe they will improve quality later on but for now I will pass on this service.
Response from Konstant KreativeMar 25, 2022
Hi Elida! First of all, we just want to say thank you for your highly detailed review of our platform. As a service, these are the reviews that we learn the most from in order to improve things on our end. With that being said, I would like to say that we have changed tremendously since you and your boss were with us last. We started to take note of trends of ours, including project quality, communication, and our turnaround time. On our platform, we now have 3 team leaders who are responsible for all things related to quality control of our projects, as well as keeping in touch on a day to day basis with our clients in order to ensure that everything is running up to speed on our end. They are also incredibly qualified in offering project feedback to our designers, so that way each draft that comes through improves on the one that came before it. We've grown tremendously over the past few months, and have started to implement new features into our platform such as 24 hour Slack communication with everybody on the Konstant team, and even more project options that you can request! If you would like to hear more about how we have grown, please feel free to reach out to [email protected], and we will get in touch with you as soon as possible! And again, thank you :)
