KonsciousKetoReviews of konsciousketo.com

Response from KonsciousKetoJul 25, 2024

Dear Lisa, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team. We would like to explain the reason why we offered discounts instead of returning your order. We are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. Regarding our 90-Day Money Back Guarantee, while it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. That is why our customer service team provided you with a return label. Once our warehouse confirms the return, we, can then process the refund. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious LLC

Response from KonsciousKetoJul 29, 2024

Dear Kevin, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Konscious did not align with your expectations. We strive to ensure our promotional materials accurately reflect our policies, and your feedback is invaluable in helping us improve our communication. We would like to explain the reason why we offered discounts instead of returning your order. We are aware that returning a product could be a lengthy process so we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used could be refunded, we also could process refunds for more than one bottle granted that it wasn't opened and used. This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious LLC

Response from KonsciousKetoJul 18, 2024

Dear Clare, Thank you for reaching out. We understand that you have some concerns regarding your order. We want to assure you that this is not an experience we want our customer to have. If you can provide us more information about what happened, it would be a great help for our investigation. If you can provide your order details and the customer service number you called, please do so by emailing us at [email protected]. Just for clarification, we do not sell single-purchase products that match the charges you received. The last charge you received is also impossible to be from us given that we do have order limitations that would prevent this much invoice. Nevertheless, we would like to help you as much as we can, so if you can provide us more information about this, it would be of great help. We are looking forward to hearing from you. Our customer support team is always here to help. Warm regards, Konscious LLC

Response from KonsciousKetoJul 9, 2024

Dear Kathy, Thank you for bringing this to our attention. At Konscious Keto, we are committed to providing accurate and honest information about our products. Our products are designed to support your health journey, but they are most effective when used in conjunction with a balanced diet and regular exercise. What we meant by that statement is that you don't have to completely give up your favorite foods. Our product is designed to support your goals even if you occasionally enjoy treats like pizza. However, it's important to maintain a balanced diet and healthy lifestyle for the best results. We encourage moderation and a focus on overall nutrition to achieve sustainable weight loss. We apologize for any confusion and appreciate your feedback. If you have any further questions or concerns, please feel free to reach out to our customer service team. Best Regards, Konscious LLC

Response from KonsciousKetoJul 2, 2024

Dear Janet, We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with Emma did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our team. Our website works in such a way that we give our valued customers a chance to save more by giving them discounted offers for multiple orders. There is a second video after the initial purchase which shows discounted offers and there would be an option to decline the offer and just proceed with placing only your original purchase. We would love to further help you get your money back. If you can share more information about your order such as your email, order number, etc. it would help us check your order and provide the best resolution. You can send this information here: [email protected]. We are looking forward to your response. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoMay 7, 2024

Hi Barry, Thank you for your review. We want our customers to truly understand our products to make sure that all they are well informed before making a purchase. This is the reason why our video is quite lengthy. We also want to emphasize certain points, especially important information, so we found repetition to be necessary. As for the disclaimers, we want to assure you that our website has all the information customers such as you would need to make an informed decision. We also have our customer service team on stand-by 24/7, including our dedicated health coaches. If you are interested in checking out some of our products, please visit www.konsciousketo.com. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto

Response from KonsciousKetoMay 1, 2024

Dear Nancy, We hope this message finds you well. We regret to hear that your experience with Emma did not align with the high standards we set for ourselves. We appreciate your candid feedback, as it is an invaluable tool for us to enhance our service. We would also like to take this opportunity to explain in detail our 90-Day Money Back Guarantee. While it is accurate that only the first bottle used is a guaranteed refund, we also could process refunds for more than one bottle as long as unused and unopened bottles are returned (we provide the return label for free). This policy was created this way so that as a company, we can prevent misuse or abuse of our refund process. With that said, your experience with our customer service team is something we'd like to further look into. If you can provide us with your order information such as your order number or your email address, it would be a great help for us to see what transpired during your interaction with our customer service team. Please forward this information to [email protected]. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help. Best regards, Konscious Keto