Roy S.
Excellent Customer Support
Have had excellent interactions with the Koios customer support team, especially John, concerning a replacement part. Quick update responses, good communication, very easy to work with. Highly recommend.

The modern home demands modern solutions for everyday routines. Time is more valuable than ever in a world where we’re rushing off to work, trying to find time to run those errands, and making time for friends and family. You deserve smarter home appliances that bring a little more convenience to your everyday routine. So that’s just what we did. KOIOS combines modern innovation with minimalist design to create smart home appliances and gadgets that make everyday home life more convenient.Inspired by the titan Koios from classic Greek mythology, who represented intellect and the inquisitive mind, we’ve made its innovative spirit the driving force behind everything that we do. From our simple, clean design to the smart functions found in each of our devices and appliances, we create solutions that make everyday routines smarter and more convenient. Whether it’s whipping up a quick smoothie in the morning with our sleek immersion blender, cooking up a quick, delicious, easy dinner in our unbelievable air fryer, keeping your home clean with our innovative air purifier, or enjoying the convenience of any of the other must-have appliances and gadgets we have to offer, it’s not hard to see why people all over the world trust KOIOS to make daily living a little more enjoyable.It’s not just about our innovation. It’s not just about the sleek, modern designs. It’s not just about making everyday life smarter. What matters most is that we can help bring much-needed convenience and time savings to your life. That commitment continues to power every decision we make as we continue to innovate and create home appliances that make homes smarter, more convenient, and more enjoyable.
koiosshop.com (koiosshop.com) has 441 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Showing 399 reviews with 5 stars · Clear filters
Roy S.
Have had excellent interactions with the Koios customer support team, especially John, concerning a replacement part. Quick update responses, good communication, very easy to work with. Highly recommend.
Brian
Contacted Customer support for warranty repair. Transaction was fast and easy to get my replacement part on order.
Joe P.
Joshua assisted me registering the warranty for the Koios slow juicer (B5100) I received today following purchase on Amazon. He was very helpful.
catherine M.
They are kind and want to help. After explaining my problem, they helped me fix it quickly not several days later by replacing my scale.
Adrian F.
Joy was amazing. She handle my concern efficiently and with care. I really appreciated her thoroughness. I recommend her to anyone needing the highest customer care!
Ashley and R.
Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much
Maureen
I asked several questions about the Koisos masticating juicer. Each question was answered completely and promptly. The customer service agent even sent me a manual which will be helpful to me. They were patient even though I asked detailed questions.
Yuki C.
Joy was able to help me to submit a replacement part. She is very helpful.