koiosshop.comReviews of koiosshop.com

Good customer service

Rey was very good and helped me with a replacement part.

I was assisted by Pahwee with an issue in a very speedy and efficient manner. I am extremely pleased with the service and friendliness of Pahwee. I was close to giving up on my 4 in 1 hand immersion blender/food processor and they helped me with the replacement parts - eco friendly and cost saving!

Our vacuum sealer would not automatically vacuum and seal. I called the company and after trying to trouble shoot the machine, I sent them a video of the machine not working properly. They are replacing this machine with a new vacuum sealer. They were very helpful and courteous. Thank you.

After reading ALL of the pamphlet that came with the unit, I was very conscious of laying my thumb & pushing on the turbo button. It made a noise but nothing was happening. I had to push with another finger instead, which was awkward because the tilted design of the handle was supposed to be a comfort feature with a touch button. Once my finger got the unit blending I struggled a bit, unit on & off, and did have success on emulsifying fresh mayonnaise. It took longer than my cookbook said, but I will try it again one day. The whisk worked great on blending chopped fish into the Mayo for a Mahi appetizer!

I was assisted by Pahwee with an issue in a very timely and understanding manner. I am very pleased with the service and friendliness of Pahwee.

I had a concern with a part of my product. Pahwee was able to resolve my return issue and was excellent in an efficient manner. She went above and beyond helping me. She is much appreciated!

Rey has been very concise and to the point with his service in general. He is also very flexible and innovative when i was not able to upload the video on the chatbox on website - he suggested to move to email. I was reluctant at first but the speed of correspondence was not as bad as i thought. Thank you Rey! for making this a painless experience.