koiosshop.comReviews of koiosshop.com

My chat experience was very quick and helpful. The person responding was clear, and polite.

Pahwee was wonderful. She assisted me with my issues promptly. My air purifier is a little over a year old and suddenly it stopped working and smelling weird. I thought it just needed a new filter, so I bought a replacement, but the burning smell persisted. Pahwee told me to stop using the air purifier and then the company is now sending me a replacement unit free of charge. I'm very grateful.

Ton was very helpful and asked me everything that needed to be asked to attend my needs!

Very happy with the support! Super quick and easy to replace my broken juicer part, needed to grab some photos of the part but even still it didn't take long. Thank you Honey for a positive experience!

I love my Koios Juicer and have maintained it scrupulously for the two months I have owned it. During this period I have made three glasses of celery juice every morning, then cleaned, dried, and returned the unit with all its parts to its box. I have only put finely chopped celery into it. Despite my care, the drum has recently developed several large cracks and needs to be replaced. The quality of the service I received from Jay and his team can't be beaten. Excellent customer support is very rare these days and I cannot say enough how grateful I am for the speedy and courteous way your fine company has replaced my damaged part.

I purchased the Personal Blender KOIOS 850W. It’s easy to use and clean. I really like it using everyday. Unfortunately after 40 days purchasing it got broke. The motor was dead. I was so disappointed. So I did call to customer service and he responded and helped me to get the problem solved right away with very polite and positive. Within 3 days, I got the new Personal Blender!!. I was so impressive and happy the good job of KOIOS’s customer service team taking care of customer.

Free Gift Offer--I was happy to receive such excellent help from Ton. It wasn't easy to get through the process because I'm tech-challenged, but they were most patient and helpful. I look forward to receiving my free gift.

Wish all Customer Service Reps were as good. Very fast and concise.