koiosshop.comThe modern home demands modern solutions for everyday routines. Time is more valuable than ever in a world where we’re rushing off to work, trying to find time to run those errands, and making time for friends and family. You deserve smarter home appliances that bring a little more convenience to your everyday routine. So that’s just what we did. KOIOS combines modern innovation with minimalist design to create smart home appliances and gadgets that make everyday home life more convenient.Inspired by the titan Koios from classic Greek mythology, who represented intellect and the inquisitive mind, we’ve made its innovative spirit the driving force behind everything that we do. From our simple, clean design to the smart functions found in each of our devices and appliances, we create solutions that make everyday routines smarter and more convenient. Whether it’s whipping up a quick smoothie in the morning with our sleek immersion blender, cooking up a quick, delicious, easy dinner in our unbelievable air fryer, keeping your home clean with our innovative air purifier, or enjoying the convenience of any of the other must-have appliances and gadgets we have to offer, it’s not hard to see why people all over the world trust KOIOS to make daily living a little more enjoyable.It’s not just about our innovation. It’s not just about the sleek, modern designs. It’s not just about making everyday life smarter. What matters most is that we can help bring much-needed convenience and time savings to your life. That commitment continues to power every decision we make as we continue to innovate and create home appliances that make homes smarter, more convenient, and more enjoyable.
koiosshop.com (koiosshop.com) has 441 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 399 reviews with 5 stars · Clear filters
Candace C.
I love the champagne flutes I received! They are beautiful, have great weight and long stems. Joy was amazing to work with. She was attentive, insightful and helped any questions that arose. I look forward to receiving my red wine glasses soon. I will frequent this company again.
ENEDINA R.
Great and accurate service. Anne is great!
Michael
Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.
Shelley
Rey is super fast and efficient in providing great assistance! He is very knowledgeable and has good communication skills.
Mike B.
The customer service I received was excellent. Joy was very helpful and resolved our issue very quickly. Great product and service.
Armie
My KOIOS Air Purifier suddenly stopped working but Jennah was able to assist me step by step. Even though the troubleshooting didn’t work, she was able to help me get a replacement. Customer service is A+
Karthik
Helpful to get replacement parts quickly. Great Customer support
Tim
Chat log from koiosshop.com Print 11/8/2021 5:02:32 PM, you can i get replacement parts for my food saver VS6621 11/8/2021 5:02:44 PM, Honey (Customer Specialist) Hi! I'm Honey. I'll be assisting you today. May I please have your name so I can address you properly? 11/8/2021 5:02:58 PM, you Tim 11/8/2021 5:03:46 PM, Honey (Customer Specialist) Yes. Hi, Tim. 11/8/2021 5:04:29 PM, Honey (Customer Specialist) I understand that you're needing a part replacement, let me assist you with that today. 11/8/2021 5:04:30 PM, Honey (Customer Specialist) May I please have your email and the Amazon order number so I can assist you further? 11/8/2021 5:05:36 PM, you ORDER # 112-5751846-5341007 11/8/2021 5:05:51 PM, you my email 11/8/2021 5:06:27 PM, Honey (Customer Specialist) Thank you. 11/8/2021 5:06:46 PM, Honey (Customer Specialist) May I also ask Tim, what specific issue are you having? 11/8/2021 5:08:05 PM, you none at the moment - need to get back up - sealing strips and foam sealing gasket 11/8/2021 5:08:21 PM, Honey (Customer Specialist) An extra sealing strips and gasket for future use? 11/8/2021 5:08:30 PM, you correct 11/8/2021 5:10:19 PM, Honey (Customer Specialist) I see. Please be advised Tim that we only provide replacement parts and accessories if and only if there is a valid issue on the unit that was purchased and once confirmed as well that it is still within the warranty period. 11/8/2021 5:11:56 PM, you where can I purchase these back up parts? 11/8/2021 5:14:31 PM, Honey (Customer Specialist) We do not sell any parts and accessories alone, apologies for this. But you may try to check on Amazon and other selling platforms like eBay or Walmart probably. 11/8/2021 5:14:58 PM, Honey (Customer Specialist) I'll also try to ask the assigned team if they can provide a specific link to where you can purchase. 11/8/2021 5:15:38 PM, you that would be appreciated - hate to think that this unit is essentially disposable 11/8/2021 5:16:01 PM, Honey (Customer Specialist) As soon as they responded, I will get back to you via email because I may not be able to get an answer right away. 11/8/2021 5:16:16 PM, Honey (Customer Specialist) I'll do my best to help you out. No worries. 11/8/2021 5:16:26 PM, you Thank you Honey 11/8/2021 5:16:38 PM, you I look forward to the email response 11/8/2021 5:17:01 PM, Honey (Customer Specialist) You're very welcome, Tim. 😊 11/8/2021 5:17:01 PM, Honey (Customer Specialist) Any questions so far or additional concerns? 11/8/2021 5:17:44 PM, Honey (Customer Specialist) By the way, if you have extra time I do have a small favor to ask if you don't mind, if you are happy with the service I have provided kindly consider sharing your thoughts on our page. This will greatly help me with my internship in this company. Here's the link for the feedback, Just please take a screenshot before you hit "post review" and send it back here in our chat thread or at least mention my name on the review to validate. 11/8/2021 5:17:44 PM, you No, not at this moment - Have a good day Bye 11/8/2021 5:17:48 PM, Honey (Customer Specialist) Hope you can make one for me as it will truly be a big help. 🙂 11/8/2021 5:18:15 PM, Honey (Customer Specialist) All right. Thank you so much for your time today. If you have any other concerns, please message us back. You may also send us an email at or call us at 1-855-888-2111. Thank you and have a great day. 11/8/2021 5:18:18 PM, Honey (Customer Specialist) I hope I was able to help Please hit the thumbs up button at the 👍 top part of the chat box . 11/8/2021 5:18:20 PM, Honey (Customer Specialist) Stay safe. Have a good one. Bye for now.