Kohler Co.Reviews of kohler.com

I purchased a product (cast iron sink) from Kohler online. Contractor says it will not work for my kitchen cabinet. Kohler approved return, but customer has to arrange for shipping it back and paying for shipping. They provided me with phone number for FEDEX who delivered it and I am getting quoted $1,900 to ship it back. After 5 separate phone calls to customer service and signing up for a FEDEX account, I have not received any assistance in shipping a $1,100 sink back to Kohler. Do Not Purchase via Kohler On-LIne Follow up to original post. Koehler finally responded and arranged for shipping product back at no cost. Took a while but they came through. I would still recommend Kohler but will buy locally from now on.

I moved into a new accessible unit retrofitted for my disability. Kohler sent the wrong toilet, and then their helpline advised my contractor to reuse parts from another toilet that were not safe to use in the correct toilet. As soon as I moved in, the toilet failed while I was using it, and it necessitated emergency plumbing help in the middle of the night to avoid flooding the building. It may take weeks to get the correct part, and with my disability in a small unit/building, I have no safe toileting options until it is fixed. They are dishonest and endanger everyone when they lie about product safety.

I have purchased thousandssss of dollars buying wide range of Kohler products 2-3 years ago. The touchless kitchen faucet has broken down, the water flow is non existent and the paint has chipped off. Called the customer service for the past month and a half multiple times. They only replacing the “defective” valve and not the entire faucet. Paint is not part of the warranty, they said! The messed up thing is that they don’t even have the defective part replacement to send me. The customer representative actually told me “one should consider things before purchasing “ which is another way of saying buyer be ware!!

I brought a very expensive Anthem shower system. 6 Port valve, body sprays, rain shower, the whole nine yards. It’s a massive disappointment. Low, wimpy, water pressure, clunky hard to follow user interface. I spent thousands.The tech from Kohler, at the end of the day, just said water pressure was a subjective experience. Subjectively I think it should be better than the worst experience you ever have in a public shower. When I get back from my local big box hardware store with my new off the shelf system, rip out the Kohler stuff and retile the shower. I’ll be out more than $15k, but I’ll have a controllable shower. An expensive experiment. Color me oversold.

Rubbish. No customer service. No customer care. Have tried calling and have sent emails and been ignored

Converge shower head, purchased 6 years ago, failed within one year and was replaced under warranty. The second one has failed in less than 5 years. The box says "lifetime limited warranty". It seems that the lifetime is only one year. This model is no longer available. Not surprising.

Kohler toilet w/ piston water flush 2 step doesn't flush even at the 1st step, let alone at holding the handle down for the 2nd step. We woke up to the toilet leaking water into the bowl. The fluid master was set correctly for water height. Kohler needs to bring back the flapper. The glaze was excellent. These toilets are made in China and imported. The toilet lid is cheap thin flimsy and scratches by merely setting anything on it. Returning for a toilet w/ flapper. Old Kohler works great. Purchased for the 2nd bathroom. All new Kohler have piston and cannot get one w/ flapper. Don't fix something that isn't broken.

Do not buy kohler products. Complete wast of your earned money. I am experiencing this from past 2 years I installed Kohler toilet. I am expnding thousands of rupees and wasting lot of time every month in repairing.service is worst, product quantity and durability is under question mark..