Koala BayReviews of koalabay.com

Purchased a pair of shorts from the Koala Bay branch at the Atlántico Centre Commercial in Caleta, Fuerteventura. When I went to wear them on my last day I found that the security tag had not been removed! I went back to the shop and to put it politely the staff were rude and obnoxious! They demanded my receipt in a manner that accused me of stealing the item, unfortunately for the. I had the receipt to hand and presented them with it. They removed the security tag and said sorry but not in an acceptable manner more rude than anything. I will never shop in another branch of Koala Bay again and have already warned people about their attitude and lack of care when selling items or having to return the due to their errors!

This review is for the shop in Cala Milior. A pair of trousers I bought there ripped after one day of wear and they refused to exchange them. They said they had probably been bought too small, even though that was far from the case. Poor service and quality for the price. Reading the reviews here, this is not an isolated case. In any case, we won't be buying anything from this brand again.

I purchased a pair of Koala Bay Light Khaki Bermuda - Steven shorts in June from their shop in Mallorca and have worn them half a dozen times and the zip broke, which I have to say was a poor quality zip anyway. I have messaged Koala Bay now twice through the contact facility on their website and never received a response. I suppose you've had my money and you can run away. Next time I am in the shop in Mallorca, I will be walking out with a new pair of the shorts and not paying, not that I trust the poor quality zip anyway.

I have bought quite a few items from my local store in Moraira and been happy with them saw an item I liked on line paid 3.95 for delivery it was not suitable so started refund policy another €5 to get item picked up had been to store and they said they could not take it back there! Why can’t a big company have the service to pick up and return to the store ! We have 2 shops in Moraira 1 in Javea and 1 in Calpe all around this area so I have paid €9 to try item which didn’t fit and wasn’t available in the stores I won’t be shopping there again

Con merchants. After seeing a shirt In Tenerife store but not in my size so I ordered online had to spend over a certain limit to even qualify for delivery and made up order with another shirt and 2 tee shirts. Paid £178 sterling. Order never received. Was give a Parcel Force tracking number, contacted parcel force, the number meant nothing to them. Koala Bay won’t return emails. Looks like they took my money and that’s about it. Thieves, con merchants, call them what you like but I won’t use them again.

He comprado un pantalón largo con cintura elástica ajustable con una cuerda adornada con 4 bolitas de madera. Al lavarlo, las bolitas han desteñido sobre el pantalón dejándolo inservible. Casi 50€ de pantalón para poder usarlo una vez, me parece una desfachatez. Si cobráis precios tan elevados, desde luego vuestra ropa no va acorde a ellos.

I purchased a dress whilst visiting Javea for the day whilst on holiday in Gandia. I went to wear the dress the next day which was my last night in Spain before I returned to the UK. When I put my dress on there was a big tear in the fabric where it has come away from the seam. The dress was 50 Euros so not cheap. I have contacted customer services 3 times for them to help me resolve this and they have not even bothered to reply. Unless I receive a reply in the next few days, I shall be contacting trading standards to see if they can assist. Very poor service and I shall not be purchasing from them again.

Me compré una pulsera y cuando la abrí para ponérmela se rompió y volaron todas las bolitas y no era barata