Koala BayReviews of koalabay.com

Compré un producto y quería cambiar de talla, es gratuito el cambio, pero como no había hice devolución y me cobraron 5.95 por gastos de gestión que sumados a los gastos de envío no merece la pena comprar online, además de que no hay un teléfono de atención al cliente y el correo que hay para resolver incidencias nunca responden, no volveré a comprar más.

I contacted the head office by email and received a prompt response advising me to contact the Koala Bay Troya store directly. I subsequently sent two emails to the store but received no reply(faulty goods) Within one month of my purchase, I returned to the store to request a refund. The staff initially insisted that only an exchange was possible. After I referred them to their own 30-day refund policy, they eventually agreed to process the refund. However, before doing so, I was asked to return two days later without justification, two phone calls were made to the manager, and I was described as "aggressive" simply for asserting my rights as a consumer. This experience fell well below the standard of customer service I would expect.

Avoid this company unless you're happy to pay a return postage fee of £17! Also, the item I ordered was poor quality compared with how it appeared on the website, the material was so thin almost see-through.

Pésimo, mal servicio, ropa de mala calidad que se rompe con unos lavados, precios desorbitados, atención al cliente brilla por su ausencia. En definitiva un claro ejemplo de tienda que no tiene futuro, simplemente una moda. Solo le doy un premio al decorador de ellas, pero tienen complejo gran cadena con ropa de playa.

I ordered a T shirt I had seen on holiday . Not available in my size in the shop. Sent a completely different item which was too small for me. Tried to return it which would have cost me £17 ! I will not be buying from them again

Bought a woman's shirt in Lanzarote store. looked good & quality seemed fine. Cost 46 euro. Washed it after a couple of wears according to label - 30 degrees. Shrank & now unwearable. Wish I had read reviews of store before buying. Avoid at all costs. Just not good enough for the price

Whatever you do. Don't try on clothes on the shop floor, in FUERTEVENTURA. I tried on a Cambe jacket and was ordered to the changing room. My wife was wanting to buy a white Melbina jacket. My wife and I left in disgust. We were the only two customers in the shop. Shouting across the shop, at customers, is more of a don't do, than trying on a jacket.

Ich habe eine Weste und Schuhe bestellt. Beide Sachen sind zu groß und die Farben entsprechen nicht meinem Geschmack. Beide Artikel kann ich nicht zurücksenden. Somit möchte ich alle vor einer Bestellung warnen.