Robin H.
No one bothered to reply to my email asking for help with their Karbon cameras
My vendor Ameritechs installed 10 Karbon cameras sold by this company, they said they are K-TIP4MPFW. They did not provide the passwords and say they don't have them so I can't move the cameras to a new NVR from my old Avalonix XVR. They want to charge me $750 to reset the cameras which is criminal. My other tech says it’s taking him 45 minutes to reset the password on each camera because the cameras are difficult and there are several steps involved. He says it's cheaper to replace the cameras than labor to reset the passwords. I emailed their San Diego office and asked for help from KOA and no one bothered to respond to my email.