Beckaroo
P51 E-bike terrible design and customer service.
P51 E-bike company! After having the P51 Ace for two months. The rear tire came off, and contacted customer support. Back and forth several emails. Sending pictures and describe what happened. In detail, but only for them to find any way not to replace the bike nor, send out new parts. As I said several emails with no customer support. I should have done my research. Because the complaints on the company and warranty parts is a big problem. Then I checked if the P51 company was affiliated with the BBB! And yep you guessed it. No they we’re not, so big red flag. They said because the bike was riding on a dirt track road that is abuse. And I stated according to your website you show bikes on dirt tracks. Also by the pictures I sent the bike and all parts a very clean. Yes bike could have been washed but no it wasn’t. So I say again I told them while I was driving I heard clicking sound and back tire came off. Broke the hub bolt off the assembly. So over $400 dollars to fix the bike. And I get a email from one of the owners and no source of compassion or this is what we can do for you. It was no , we are not going to warranty the bike or the parts. He was rude, and again said that was from abuse. And again I told him I have 16 years in the automotive industry. Bolts like this just don’t break unless it is a defect. So we go back and forth. I am tiered of his unprofessional response, so I told him I will do everything I can to let people know the P51 bikes are not built good at all. And of course he stressed he was the owner and he don’t care. So all I can say is buyer be ware!!!! Don’t wast you hard earned cash on this e-bike or this company.