Alicia
REVISED/WARNING
REVISED from 1 Star: They refunded me today after I used their chat. I appreciate the prompt customer service. They said that the location I was supposed to store my bags could not scan codes so they entered them manually. I don’t think it should operate that way because people might not notice they were charged if it continues to be done manually. Hopefully it is just a glitch or one time thing. WARNING! I was just charged for a phantom stay a week after I was SUPPOSED to store my luggage. I scheduled a luggage storage in Philadelphia because I had half a day to kill before coworkers arrived. The website clearly states if you don't show up you don't pay. It also states that the way you pay is that when you show up you scan your QR code and then the same when you leave. HOW WAS I CHARGED IF I WASN'T EVEN IN THAT CITY?! Their 24/7 customer service line was not working so I have left a voicemail... I will say that when I did not make it there that day the "Selin" of Knock Knock City emailed me asking what happened. I told him my flight was cancelled... so I know that they know I did not make it and I have proof. If they answer my email and reverse the charge I will revise my review.