Meghan W.
Shipping Charge After Receipt
Ordered 3 hooks, came as described. Charged my card an additional $24 for shipping after receiving a bill from FedEx without my knowing 2 weeks after receipt. UPDATE: Was promptly contacted by customer service after leaving the review. They refunded the additional duty charge and apologized for the mishap.
Response from KnobcoJun 22, 2026
Thank you for updating your review. We're glad we were able to resolve the issue and appreciate the opportunity to make things right. While unexpected shipping or duty-related charges can certainly be frustrating, we're pleased that our customer service team was able to assist and provide a satisfactory resolution. Thank you for your order and for taking the time to share both your initial concern and the outcome. We truly appreciate your business and hope to have the opportunity to serve you again in the future.




