Donna B.
Customer service no response
Knife is great but too small been emailing all week no response for a return info just left a second message via phone hoping for a call back
Shop at Knife Art and add the best high-end knives to your collection. We offer fine knives from Chris Reeve, Daniel Winkler, LionSteel and other top designers.
KnifeArt.com (knifeart.com) has 347 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Donna B.
Knife is great but too small been emailing all week no response for a return info just left a second message via phone hoping for a call back
Dougie-loo H.
They wanted 30+ more for shipping over seas no way already wanted and Agreed to 45 they said unless it was heavy 3 oz don’t do it in my book a few years ago I bought a CR knife that was impossible to open I sent it back they insisted I pay shipping both ways I like look at the knives but I’ve found I can usually then purchase cheaper elsewhere By by no more In response I don’t live on top of a mountain on an island I live in a major city and your web site says unless it’s heavy 45.00 shipping I get quite a few things shipped 45.00 is steep for a -3oz knife and the Additional $30 is a bowl and you know it and keep your knives I’ll shop somewhere else My advice to shoppers is find it hear and then go look around the web guaranteed you’ll find it for cheeper with far less shipping So that’s my retraction go Pound sand
Response from KnifeArt.comJan 7, 2021
Mr. Harris, Based upon your remote international address in Thailand, FedEx charges very high shipping fees. Per our international shipping policies, I notified you that there would be additional shipping costs (because of the remote location) and asked if you would like to proceed with the order or cancel. You choose to cancel the order and we promptly issued you a full refund. We respect your decision to cancel. It would be my hope that you remove this negative feedback about our business. You can contact me anytime by email or by phone. Regardless of your review, I wish you well. Regards, Larry Connelley