Knife DepotReviews of knife-depot.com

The order was received after 2 weeks, and the customer service were quick to reply when I inquired about it. The Track-and-Trace code I received was an international one, and needed a special website to be reviewed. The only backside is that their website is quite misleading. I thought I was buying a German-made knife from Germany, but it is a Chinese-made knife from China with German steel. Quality only time will show, but it certainly has that Chinese-made look, which seems to show a lot of good appearance but might not deliver on quality in the long run.

I ordered 3 products and got all the usual emailed receipts, invoices, etc. I got no joy on shipping for a while so contacted customer service, and spoke to a lady called Jenna, she informed me that they had one warehouse that shipped foreign orders but the items had to be shipped to that location from other warehouses. Then I had to email again, and again, luckily as it turns out, got Jenna again, she could not apologise for them enough and promised to sort it out, she replied again the next day advising me that the hold up was that they were out of stock of the Elk Ridge knife I wanted in Green, they did, however, have stock of the black version and would I find that an acceptable replacement? I agreed I would and so she placed the order. Once again I had to email to ask if there was any joy in my order being ready, this time I emailed directly to Jenna. Again she could not apologise for them enough and confirmed my order number and address yet again and I set my, now, secret weapon free. Within the week, and with Jenna advising me via email the order was assembled and ready to ship. The order was with me on the sixth (6th) day after I was advised by the courier that it was on the way, I was then kept advised at every stage in the journey right to my door. So why only four (4) stars, simply because I had to email multiple times and because Jenna had to work so hard on my behalf to fulfil a simple order. Would I use Knife Depot again? Yes, I would. would I recommend them? Yes, if they have an item you cannot get elsewhere. Would they have got 4 stars without Jenna from customer service's efforts? Not a snowball's chance in the pit of Hades, but Jenna is their saving grace, because of her I would use them again knowing I had a source I could reach to get more than just lip service.