Sara J.
WARNING!
WARNING! I have used Kliken for a few months and in the beginning I received quite a lot of clicks, then the clicks plummeted down to basically nothing. I had to call this company many times to have somebody help me optimize my campaign. No help at all, the only answers that I received was ”add more keywords” (Well, I had 50 keywords). I launched a campaign with Google Ads directly and have received the same amount of clicks for one third of the price that I paid Kliken. I called Kliken about a refund: one of their employees said I will receive 100$ as a refund (I canceled my campaign) then a few days later it’s all of a sudden 70$. It is impossible to reach the billing department on phone. They said somebody will email me about the refund. Two days passes: still no email. I call them again. I think I have called this company 5 times in order to receive proper information about the refund: how much will be paid back and when. I received an email from them that said ”refund case is solved” - still no information. I then had to call them again. Remember that I warned you! Please launch a campaign with Google Directly.
Response from KlikenJan 20, 2023
Hi Sara, It looks like Elexa responded to your request for a refund with the following information: I can confirm that your campaign has been running with over 232 clicks, 12,069 impressions, during the last invoice date of Oct. 12th. From Oct 12th until we paused your campaign due to the refund request, your Google Ads has spent $134.65. This campaign has been generating clicks and impressions consistently towards https://www.cvexperterna.se after the initial onboarding process. Since the campaign was approved and running successfully we are unable to offer a refund of the funds that have already been used. We have proceeded with the discussed refund of $73.07 the totality of the unused marketing budget.