Ana Ríos G.
I am deeply disappointed with Kliken's…
I am deeply disappointed with Kliken's e-commerce campaign services. The campaigns have utterly failed, and an external consultation revealed an irreversible "Misrepresentation" error in my merchant center. Kliken's lack of transparency and poor communication have exacerbated the issue, leaving me in the dark until now. This experience has severely diminished my trust in Kliken, and I advise others to seek more reliable digital marketing services. I hope that, at least, they will process my refund request in ticket #332211 without delays.
Response from KlikenFeb 14, 2024
Thank you for taking the time to share your feedback and concerns. We truly regret to hear about your disappointment with our e-commerce campaign services. While your account was suspended for Misrepresentation, it was actually the result of Google's advertiser verification requirements. Upon reviewing your situation, we proactively reached out to you to assist in resolving the issue. Unfortunately, we did not receive the necessary engagement on your end to proceed with the advertiser certification, which is crucial for addressing such matters. It's important to clarify that the "Misrepresentation" disapproval originated from Google, not Kliken. While we strive to navigate these challenges and support our clients in every possible way, Google's policies on misrepresentation are stringent and appeals can be particularly difficult. We understand how this can be frustrating and want to assure you that we have processed an appropriate refund in light of these circumstances. We always aim to be transparent about the fact that ad platforms, including Google, have the final say in approval decisions. This means that similar issues could potentially arise if the campaign were directly managed through Google or another platform. We're committed to improving communication and services to prevent such experiences in the future. Kind regards, The Kliken Team



