Mac
Quick response, but website lacking stock availability
The sales team was quick to reply and follow up on email questions which was appreciated. However, I was surprised that the website product pages were not able to show out-of-stock and that stocking issues had to be communicated through post-sale email.
Response from KiteLine KiteboardingJun 22, 2020
Hi Mac. I'm glad we were able to reply and follow up on your questions quickly. Regarding the online "in stock" issue it's unfortunately a difficult part of the business to keep current. Since we ship directly from so many vendor's warehouses it's hard to continually link their inventory into our system. We are trying to get better at it, but nothing is perfect in the e-commerce world.