KitchnReviews of kitchn.shop

I order some items a month ago and never received item. I called many times and sent email. Customer service said a manager would return my call or email. I have not heard back. This is a scam and I'm going to report them.

I ordered 1 case of Le Parfait 32 oz. (100 mm) Wide Mouth Familia Wiss Terrines. The order took 2 weeks, which is a bit long. But, I finally received them. However, 2 of the jars were shattered. The original mfg packaging was shrink wrapped very tightly in a short cardboard box. The problem is that Kitchn.com packed that box into another box that was marginally larger and with just literally a few pieces of paper. I tried contacting them via their website form and have also tried numerous times to call but no one ever picks the phone up. Oddly, when I was checking out, their system prompts you to add or decline shipping insurance. I don't remember how much they wanted for it but no on-line retailer adds on insurance. So, I opted against it. Now, I'm wondering if that's just a scam. I also have to ask myself, would they answer my credit request only if I opted for the insurance.

Placed order over two weeks ago, has never shipped. Called and received voicemail, no reply. Sent email too. I now see similar complaints online. BBB has rated them a “F” with many complaints too. Avoid - may be a scam.

They didn't even charge my card. The order shows up when I log in but hasn't been updated since I placed it two weeks ago. Left a message on the phone which of course wasn't returned. Stinks because I ordered a gift and now I'll have to hustle to find it somewhere else. No way this is a legitimate business.

This company has to be a scam. I placed an order on February 23, 2021. Today is April 6th and I still have not received my order. But they have my money. No communication or response when I write a comment on their site. They don't answer their phone. My credit card stated "Michael's Closet" as the seller. Yeah - this company has to be some guy sitting in a closet somewhere scamming people out of their money.

Took my money 2 weeks ago....no reply to email, phone goes straight to voicemail. Don't bother.

I also placed an order with this company in January of 2021. Have taken my money and not given me the items ordered. Have called and sent numerous emails. Only reply was an order update that said items were being packaged. Since then absolutely NO replies to my inquiries. Will be filing complaints with BBB and PA Attorney General office.

SCAM! They’ve got my money, I didn’t get the product, no reply, they’re a fraud! Someone should do something about it.