Kitchen DecorReviews of kitchendecor.shop

SCAM! DO NOT BUY FROM THEM! I ordered a personalized mug for my Husband on December 16, 2020; I was so excited to find it that I did not research the website before I purchased it. Now I've lost $40. My order shows as 'processing', with no updates...yet, the money came out of my account on the day I ordered. I've emailed (no response) and called the company (phone is disconnected), to no avail. I am going to dispute this and get my refund, somehow. DO NOT BUY FROM THEM!

one star is very generous considering this: Firstly their satisfaction guarantee is an outright misuse of the both the words satisfaction and guarantee. I ordered a mug two weeks before December 25th. They assured me countlessly that my order would process is 2-3 days. After their 24 hour “custom prints are non refundable” they were able to secure my payment but took an additional six days to “process my order” I was in a ongoing heated email war with one of their representatives who seemed to get a sick kick out of leveling a finality that I should’ve shopped somewhere else. after three weeks on volleying replies they’ve decided to completely remove themselves as being responsible for the order because it now lies with the USPS. upon checking the routing number still has yet to receive updated information from the seller i.e. Kitchen Decor. this is an just a taster and exhibit of the last email I sent to them after three weeks of bar none worst customer service. so now you’re not going to respond promptly to my emails? your website is a scam, there’s absolutely no way you only have “happy customers” and conveniently hide your bad reviews to boost your ratings. I was so excited to give my order as a gift and had to just show them the mug on my phone, limbing it with the promise that they get it after I had received the package. now I have to break it to them that they won’t be getting anything. the holidays are very financially burdening so I just paid your company for nothing. thank you so much for the false advertising and strain and stress this all has caused. I hope you understand sarcasm because the representative seemed to be layering their email replies to me quite thickly, intentionally giving me an indirect answer as to why my order was taking so long and now that it’s out of your hands, passed on to the USPS it’s no longer your problem. happy holidays! be warned and be aware about this company! shop somewhere else!

Same as everyone else's complaint. Never received Mug and never got a response for refund. Trying to get refunded from PayPal as we speak! DO NOT ORDER FROM THEM!!!!

Bro... This website is an absolute scam. Went to their "Happy Customers" tab on their website and did a reverse image search for the first pic, the one for Kirstin Everton, which is weird to begin with because I thought Kirstin was typically a female's name and yet the review had a picture of a man. Anyway, did a reverse image search and found that the picture is used on multiple different websites. Scam websites. Apparently, Ms. Kirstin Everton here is actually a captain named Thomas Lindegaard Madsen. They used a fake review with this poor guy's image :( Enough feeling bad for him though because it's been 10 days since I ordered my item and every day I go to track it on their website it says the same thing: currently processing. I've emailed them a few times and I have yet to receive a response. I can't believe they're ignoring me. Oh yeah and while I'm at it I might as well mention that their Facebook hasn't been active since March of this year, their Twitter has been suspended, and literally 99.99% of the artwork they use on their mugs that they post on their Pinterest isn't even theirs. Now knowing all this though after I gave them my money, it all sounds really suspicious. I just gave $18.99 to them and now I don't even know if I can get my money back cause in order to do that I need to contact them but if they don't respond to my emails how am I supposed to get my money back? It's a never-ending loop. I can't express this enough, PLEASE DO NOT BUY ANYTHING OFF OF THIS WEBSITE, EVEN IF YOU FOLLOW THEIR POLICY AND CANCEL YOUR ORDER WITHIN 24 HOURS YOU ARE MORE THAN LIKELY NOT GOING TO RECEIVE A FULL REFUND! Please learn from my mistake and do your research before buying from websites like this. Lesson of the day: be an educated consumer!

SCAM. I should've realized this site was a total ripoff since all of the products are rated 5 stars. They're using fake reviews, and have coded the 5 star rating onto every product. The item I ordered has been in processing for more than 10 days even though I used "Priority Shipping (2-5 days)". This place is a total ripoff, stay away, stay far far far far away. Disputing the charges now - hoping to get my money back.

I ordered a mug that was supposedly processed on Dec 13. Have not gotten the mug or any follow up. They did get their money! $18.99 donation to Kitchen Decor and a lesson never to use them again.

**Update 12/31-finally received my mug but no info about delay. Still online says "processing" FYI** I placed an order online a week ago for a mug, said 3-7 days shipping. Online says order status as "processing", I have emailed twice, no answer. I realize there are shipping delays but to not even know if it has left the warehouse though the payment was made via PayPal... I thought I had done my research online for reviews but evidently not (per this page). Very frustrating... Now 10 days after placing order and still nothing...scam.....DON'T USE THEM!!!

Wow! I wish I would have seen these reviews before making my purchase. I ordered what I thought was a 2 mug couples set, but only received 1mug. The company responded to my first email right away, saying I was mistaken and that I need to "check myself again". I have since requested a refund and had no response to my several attempts. Buyers Beware!