Kayla
I'm disappointed but not surprised
I'm disappointed. Despite understanding policies, the aftermath of COVID and shipping delays made me hesitant to reach out about a missing $80+ order. When I finally did, I expected prompt resolution, but they failed to acknowledge their mistake. Despite liking their products, I can't risk another letdown in this economy. It's a wakeup call about supporting companies that lack care for customers. Oh, and big thanks to 'Stacie' for her utterly robotic and insincere customer service, which felt more like interacting with a machine than a human being.