Bethany
Poor customer service
I was really enjoying using this breast pump as an exclusively pumping mamma with a great output, easy to use, good for being mobile whilst pumping however after only having it for 4 months the suction has started losing strength intermittently which has started to affect my supply. After trying to contact the company in all ways possible over the last 2 weeks - WhatsApp, live chat, email I've still not received any response regarding a replacement due to the product being under warranty - to the point of a WhatsApp message being opened and ignored. I'm understandably frustrated by this after how well the product has worked hence why I had recommended it to a family member but I will have to tell them to avoid just in case they have any issues which won't be resolved.
Response from KISSBOBOSep 29, 2024
Dear， We sincerely apologize for the inconvenience and frustration you've experienced with our customer service and the issues with your breast pump. We understand how important it is to have reliable support, especially when it affects your pumping routine and milk supply. Your feedback is extremely valuable to us, and we are committed to resolving this issue as quickly as possible. Please reach out to us directly at [email protected], and we'll make sure to assist you promptly with the replacement process. Thank you for your patience, and we truly appreciate the opportunity to make things right. Best regards, KISSBOBO Customer Support