KISSBOBOReviews of kissbo.com

Brought these pumps as i’m exclusively pumping, they broke after 4 months suction stopped working. Spoke to customer service they were supposedly sending parts out which never arrived. 2 months later I have chased numerous times and now am ignored. Had to go and buy a new brand of pumps costing me £150 as couldn’t not pump. Suction randomly stopped working one evening which was a total inconvenience.

I was gifted a Kissbobo 1508 double breast pump, however one of the motors stopped charging as the charging port broke after 4 months use. I contacted KissBobo via the chat on their website, on Instagram and by email as they have been very unresponsive. When they finally replied they said the product was bought on Amazon (Amazon but from kissbobo store) so they couldn’t refund or return, but all I asked is for a replacement motor to be sent. I asked why did they not honour the warranty as it is within one year of purchase and they have ghosted me again. Very disappointed, customer service is non existent. Would not recommend

A minha bomba deixou de funcionar de um dia para o outro. Pedi para ativar uma garantia por email, no início de setembro até ao momento nenhuma resposta. Inaceitável!

Used it about 10 times the first two times with the flanges it caused the skin around my nipple to tear off. I then tried it without any flanges and that seemed to work when I was using them around the 10th time. I can smell the motor it smells like it’s burning and then my boobs started feeling hot and like they were burning I stopped using immediately. It’s cheap from Amazon but the motor is cheap which is why I think they don’t last at all. Now looking into buying from a different brand maybe more expensive but if your pumping most of the time and need something to feed baby overnight and pump without it being kicked or having to manual express at 3am in the morning or even when you need to pump while out for the day with baby look at getting a more expensive one like I am. Don’t risk the burning or chemical smell of a cheaper brand.

This company does not even deserve one star - that even seems to generous! My experience with KISSBOBO has been nothing short of negligent and distressing. For over 2½ months, I have been trying to resolve a faulty product issue, providing videos, photos, and order details. I corresponded with Lily from customer support, who dismissed my concerns and insisted the fault was with a silicone ring — despite my clear evidence that the motor was the problem. Here is the timeline of my efforts: • 26 Aug 2025 – Requested a replacement battery motor. • 27 Aug 2025 – Followed up with video evidence and asked for escalation. • 28 Aug 2025 (morning) – Sent order number, explained the suggested solution had already failed, requested refund or replacement motor. • 28 Aug 2025 (afternoon) – Sent another video, requested resolution by 29 Aug or refund. • 1 Sep 2025 – Formally requested refund. • 10 Sep 2025 – Escalated further, asked for manager/CEO details, and requested a Teams/Zoom call. In return, I only received two repetitive replies from Lily (on 27 and 28 Aug), both ignoring the actual problem. Every single follow-up after that was completely ignored. This is not just poor customer service — it is negligence. I was left chasing answers, dismissed despite clear evidence, and denied escalation to a manager. The distress has been compounded because the product was meant for my baby, who is ultimately the one affected by KISSBOBO’s inaction. A responsible company would never allow a customer to be ignored for months while refusing to resolve a valid complaint. Instead, KISSBOBO have shown a complete lack of care, accountability, and professionalism. I strongly warn others: if you buy from this company and something goes wrong, you may be left abandoned and ignored just as I have been.

Péssima empresa, relatei um problema com a bomba a mesma apenas pediu pra eu avaliar com nota boa que mandaria outra e até agora nunca chego e não responde mais os e-mail

I received this pump as a gift. When first received the pump was working great and was a game changer as far as time and convenience. After just two months of use one of the pumps stopped suctioning properly. Seems to be a common problem based on the reviews. My only issue is receiving response from their customer service to replace and claim the warranty. The company can do better at communicating. On the brighter note, they do give a free gift after leaving a review.

I purchased a Kissbobo 1508 double breast pump, however one of the motors had malfunctioned half way through a pump session. I contacted KissBobo via the chat on their website and they have offered to send me a new motor free of charge! & 1 brand new free item! All I had to do was show proof of the malfunction and they responded within 24 hours! Brill