KISSBOBOReviews of kissbo.com

when I first received my GLE10 pumps, I was really impressed with their performance. However, about a month after using them, one of the motors broke. I reached out to Kissbobo for support, and they promptly sent me a replacement pump, which I appreciated. Fast forward to three months later, and unfortunately, I encountered another issue - this time, the second motor stopped working during a pumping session. I have tried to contact Kissbobo multiple times via email about this problem. I received one response asking if I had broken the motor, to which I clarified that it simply stopped working. Since then, my emails have gone unanswered. As a breastfeeding mother who pumps every two hours while at work, this situation has become an extreme inconvenience for me. I believe I still have a guarantee on one of the pumps, yet I feel like I'm being ignored. I urge potential buyers not to be fooled by the rave reviews on social media. Many of those reviews seem to come from individuals who are either being compensated or receiving free products. If you're considering investing in these pumps, I recommend spending a little more money on a more reliable brand. I have already wasted a significant amount of money on what I thought would be a good product, only to be let down by the performance. In conclusion, while the GLE10 pumps initially felt like a great choice, I have now experienced two motor failures in just five months. PLEASE learn from my experience and make a more informed decision.

I want to warn everyone that the KISSBOBO website looks like a scam. My wife ordered a breast pump from them, but it was never shipped. After canceling the purchase, they didn’t refund the money as promised. The only contact they provide is a Gmail address (seriously?), and now they’ve stopped replying to our messages. You just can’t trust a company that treats customers like this. We just want our money back. Don’t buy from this website. They’ll take your money and leave you with nothing. Stay away!

If I could I wouldn't give any stars! im really deep dissatisfaction with KISSBOBO brand costumer service. I have zero information regarding my order of two electric pumps, which I placed on Dezember 09, 2024. As of today, January 2, 2025, I have yet to receive my products. I have repeatedly reached out via email to inquire about the shipping status, but my messages have gone ignored. Additionally, I have requested a refund, but again, there has been no response. Its unaccetable. This experience has been incredibly frustrating, and I feel compelled to share my concerns. The lack of communication and support from your team is disappointing and does not reflect well on your brand. I want my money back! I urge others to think twice before making a purchase, as it seems that the customer service is lacking and may lead to unnecessary stress. I hope to hear back from you soon regarding the status of my order or my refund request. They only respond to a standard robotic message here on Trustpilot complaints. There is no point in writing to their customer service email. I no longer want the Double Electric Breast Pump-1508Pro × 1. I just want my money back. I'm in a delicate phase, with a three-month-old baby at home exclusively breastfeeding. It's a disappointment that you treat your customers this way, with complete disregard. No more product, just my money back!

Appalling customer service to go hand in hand with their appalling products. I’ve had at least 2 broken pumps and as I’m under warranty they were replaced, now needing yet another replacement and they don’t want to know, initially offered me a “partial refund” which I declined as I’m still under warranty so entitled to a full refund or replacement, they requested a video of broken pump, which I sent them, I have now sent them around 6/7 emails for over a month, they’re ignoring me, probably until my warranty is up, would not recommend to anyone, absolute waste of money as I’ve had to buy from another company, it’s out of order when you’re relying on these pumps to remove milk to feed your babies, unacceptable and I’ll definitely be taking it further.

Do not buy from them. Terrible customer service. Loud noisy pumps. Broke within a month. Promised a refund but never got any.

Bought two pumps. I purchased two 1508 pumps. After one week of using one of the pumps stopped working. The quality of both pumps at the start was good but I feel I wouldn’t rate either of them now. Stopped working after one week. The motor went in them. Wrote to customer service for the company they are useless. Zero response. A terrible brand. AVOID AT ALL COSTS save your money and buy a different pump.

I got one pump from them, had issues with the motor suction on the first so they replaced it and then had issues with the actual cup not fitting together so they replaced that. I was impressed with the quick replacement so i purchased a second believing them to be trustworthy if i had any issues. Recently both pumps just stopped working. They will not turn on despite being fully charged and treated carefully so i messaged customer service for help. It has been three weeks and NOTHING. I have been chasing it up daily as i cannot afford to just buy another two pumps for almost £100 but they will not respond. I have emailed, whatsapped and filled in an online form. The closest i have been is a response asking for my order number but nothing since then. I am incredibly disappointed as i feel foolish that i trusted them enough to waste my money on a second faulty pump. BUY FROM ANYWHERE ELSE!! Kissbobo will just take your money and ignore you even though you supposedly get a warranty.

I bought a breast pump and due to no longer requiring it, wanted to return the item- completely sealed and unopened. I emailed the company on the 16th of September (10 days ago now) and still haven’t received any response. So I am still unable to return my item. Ironically, I have been sent emails asking me to review the product, yet no response to my email. This company seems incredibly difficult to contact and deal with.