KismileReviews of kismile.com

I appreciate the customer service and prompt replies. They even wanted to make sure there was less hassle for me.

I bought a unit but it did not make ice. Lakeisha in customer service worked to resolve my problem and was very responsive and reassuring. Although the unit ultimately did not work, Lakeisha agreed to give me a full refund within one week.

Awesome customer service

Received the ice machine and love the ice. It started making a loud noise so I wrote to customer service. I was advised to drain the machine and clean with vinegar water solution. I did what was recommended and the machine was still loud. I wrote back to customer service to request a refund and return machine. Lakeisha, who has been very helpful through the whole process issued a refund and advised that I did not need to return the machine. Customer service has been nothing but exceptional and they were very easy to work with. Thank you again Lakeisha, what exceptional customer service.

Our experience was great! The response to our issue was very helpful and prompt!

I purchased the RW Flame Model JT-2B - 2 burner gas grill. I am very happy with it. Well made and a nice looking unit. I use it in my RV when I go camping. I also plan to use it this summer around the backyard grilling. I has a mesh grill and a cast iron griddle on half of it. Very nice when cooking. Excellent customer service if you ever need it. They get back to you the same day..You won't regret buying this gas grill. Ken in Oregon

I ordered a coffee maker for my mother in law for Christmas. A month into having it unfortunately it stopped working all together. I emailed Kismile and let them know the situation and sent them everything they needed and they are giving me a full refund. Although the coffee maker didn’t hold up I do truly appreciate the great customer service

Ordered an under counter ice maker. after installing it the next day it had leaked out causing a mass of ceiling damage because it did not pump out the water as it should. Emailed them because you cannot call them and all I got was a run around. I had an email failure on my computers and lost a lot of emails, Kismile only wanted the original emailed receipt which I do not have, provided them the Amex receipt and they still would not take the crappy ice maker back! I went around and around with their email tech/customer support, never getting anything but excuses. DO NOT BUY ANYTHING FROM THEM YOU WILL LIVE TO REGRET IT!!!