Hagop
Extremely Disappointing Experience: Failed to Deliver
I am extremely disappointed with my experience with Kirakira World. I placed an order on the 3rd of April and my product has yet to be shipped out. It has been several days since I placed my order and I have not received any updates on the status of my shipment. To make matters worse, the shipping cost for my order was exorbitant. I was already hesitant to purchase from Kirakira World due to the high shipping costs, but I decided to proceed with my order anyway. However, given the delay in shipping and the lack of communication regarding my order status, I regret my decision. I attempted to contact support to inquire about the delay in shipping, but unfortunately, they were not helpful at all. Their responses were short and uninformative, and they did not offer any resolution or explanation for the delay. As a customer, I expect timely communication and updates on the status of my order, especially if I am paying a premium for shipping. The lack of transparency and poor customer service from Kirakira World has left me feeling frustrated and disappointed. I would strongly advise anyone considering purchasing from Kirakira World to think twice. Their high shipping costs and poor customer service are not worth the risk. Save yourself the hassle and purchase from a company that values their customers and provides a better overall experience. Update: I do appreciate the detailed response I received from the company. It is clear that they put some effort into addressing my concerns and providing me with a comprehensive explanation. However, the fact remains that my product has still not been shipped out, and I have not received any further updates on its status. I will continue updating this review with any further changes I notice.
Response from kirakiraworld.comJan 21, 2024
Hello, Firstly, we sincerely apologize for any inconvenience caused by issues related to product delivery. Our company has recently faced internal challenges that have temporarily affected our customer service. We honestly acknowledge these difficulties and deeply regret any inconvenience caused to our customers. Our team is fully committed to resolving these issues and improving our service. We are listening attentively to your valuable feedback and are working hard to provide better service. Your understanding and support during this process are greatly appreciated. Additionally, due to issues with our previous customer service email, we are now providing support through a new email address: '[email protected]'. Please send your inquiries to this address for prompt and careful assistance. Our company prioritizes customer satisfaction above all else, and we are dedicated to showing an improved version of ourselves following this incident. Thank you for taking the time to read this message. Sincerely,