KINTO USReviews of kinto.services

Really beautiful products with a pristine website but customer service is woefully poor. I purchased an expensive cup which arrived late for Christmas and wasn’t that great in reality so requested a return/refund. Kinto chose to accept this but I had to pay high price for return then informed they would not cover customs leaving me to pay that too. In all I paid the same as the order just to return and after three weeks I received the same order back, without explanation. Not once did Kinto respond to my emails re. customs or progressing refund as per their own policy. I sent my complaint and they have not chosen to respond. I’m a one time customer but isn’t that what builds business? It certainly makes or breaks online reputation. Kinto will take your money gladly but in after sales they’re shockingly and unnecessarily poor.

Hopeless.. have leased a car for the last three years. Ordered the replacement in september last year, told December, given a date, then told the end of December, then told a date in January, then told end of January.. now tod APRIL.... terrible service, cant wait for the next "How did we do"? email.... Hopeless !!!

I have been leasing a car from Kinto for 4 years. 4 months ago someone drove into me and wrote off my car. My insurance company paid out on the car 6 weeks ago. Kinto keep invoicing me for the lease and don't refund the money I am owed, despite repeated emails and phone calls. This is affecting my business, I can't organise a new vehicle until this is sorted. I also have a son in a wheelchair and we are paying out for large vehicle taxis. I am at my wit's end with this appalling customer service and fobbing off. I am repeatedly assured it is being sorted and I will get my money but nothing happens. Shocking customer care.

Absolutely dreadful company. Unfortunately my employer is contracted with Kinto to provide my company car, and trying to get my order progressed has to have been the single most infuriatingly frustrating experience of my life. Kinto take weeks to respond (if they respond at all) and you get vague updates that tell you nothing. I've been waiting 7 months so far for my order to even be submitted despite it all being approved by my employer. It's an absolute joke - I'll probably be retired by the time I get my new vehicle. Dozens of my colleagues are in the same boat and document the appalling service on out internal chat site.

Leased from Kinto now for 2 yrs 3 months out my 3 year term. Nothing but faults with car since couple months into contract. 6 times it’s been I garage to get fixed, no resolved issues so I had enough and wanted Kinto to take it back early. It’s an accident waiting to happen but was advised neither Kinto or car manufacturer will be responsible for early termination of car albeit 3 months. Now I understand I’ve got a contract but I’ve also consumer rights. To not have a car fit for purpose for nearly entire contract. Still won’t waver any costs. Disgusting customer service.

Completely incompetent fleet services. More interested in max profit and not keeping businesses on the road. AVOUD AT ALL COSTS!!!!

I have never known incompetence like it! Mistake after mistake with bookings and customer services. Avoid at all cost!

Company car ordered in March 2022, waited 18 months for my sportage, made sure to ask that it would come with heated seats, heated steering wheel, and 19 inch wheel. After having an email confirming the specs would include the most important and for medical reasons, the heated seats and steering wheel, my order arrived on the 21/07/2023, without the heated steering wheel and heated seats. I informed my fleet dept immediately upon taken delivery, called Ali to who were very dismissive about it and to this day still no reply or resolution.. I am so fed up if the whole process that it’s beyond a joke. Not even after having a confirmation by email of what the car with come with they will acknowledge a mistake. I cannot be paying for a car without the specs I have specifically asked for to make sure it would come with or I would have to change my order. There is a Kinto email confirmation of the specs that will be received for the model 2023 and yet they failed to deliver it. Well below one star. Surely there has to be more, my company can do to hold them accountable and make them give me the right vehicle, or simply re-order. I need the right vehicle for medical reasons and my health is being impacted and I refuse to have this for next 4 years. Horrible ,horrible experience so far.