Kino InternationalReviews of kinolorber.com

I ordered 10 films on October 10th and have ordered at least 80 plus films from this company. When I had a problem on this last order, I tried calling the number they have listed for customer service and it says they don't take calls, so why do they have a number listed? I then emailed them a few times as this was a problem with delivery. The package got stick in Indianapolis for 5 days. Today is 11 days since I ordered the films and this morning, USPS said I had no upcoming shipments. Up until then it had shown it was stuck in Indianapolis for 5 days. There is no way of reaching anyone at Kino Lorber and they don't respond to emails. I have spent a lot of money with this company I expect them to have a way to reach them when something goes wrong. I have over 3500 films and buy from many online sites and some local stores every week. Apparently Kino Lorber doesn't care about their customers. I'm a great customer and do not expect much, but when a company has a major issue and makes it so you cannot reach them, that is not a company I will ever order from again. I seldom see great customer service from corporation any longer, but with Kino Lorber it is NO customer service what so ever.

Kino has a vast collection of classic movies. When you are looking through their movies it tells you if you have purchased it already, (and if you got a DVD or Blu Ray or 4k version). They have simple rules on preorders. I have had no issues with them after several years and several thousand dollars of movies. Highly Recommended!

Great selection of physical movies, but under no circumstances should you accept the free shipping! Bought nearly $200 worth of boutique 4K Blu-ray's and they shipped it USPS Media Mail, which is the cheapest, slowest, bottom of the barrel, least priority stuck on a pallet or in a van somewhere service available. If you must order from them, pay for shipping so they don't use Media Mail. Otherwise you're looking at a 14-day turnaround and a high probability of a damaged package since Media Mail is not insurable and is treated like newspaper bundles and tossed around.

Hello good 🤝

I ordered 15 Blu-Ray movies from KL.com and two months later nothing has shipped to me. Called to get customer support on my order. they told me that even though it was approved to ship, nothing would be shipped until their warehouse finished moving. KL held my order up for some title that was being released later, but didn't ship anything in stock. Regardless that they had a scheduled major move and their warehouse was not going to be functional. When I called to get some support over the phone, it was basically the NY version of you will get what you get. no customer friendliness of any kind. Beyond frustrating that they just don't care. Will not buy much from Kino Lorber further. Would rather stick to a company which treats customer with basic respect and good treatment.