Rob
Kinetico K10 reverse osmosis machine with poor quality unearthed power adapter.
I recently purchased a Kinetico K10 reverse osmosis machine. It came with a thin poor quality unearthed power cord and an unearthed plug. Astonishing for a machine costing over £800. I'm electro sensitive and I've measured over 400 volts per metre emitted from this product. It bothers me incredibly when I have to stand near it to do the washing up. I have been in contact with Josephine Lethmar of Kinetico Customer Support. All she did was pass the buck to the company I purchased it from. She accepted no responsibility and refused to assist me. Well it's a Kinetico product and Kinetico should take action, not expect a third party to solve their poor quality manufacturing. I've never come across such pathetic customer service as Josephine Lethmar from Kinetico Europe. It's incredibly shameful. My advice is to avoid buying from Kinetico.