Kinetico Water SystemsReviews of kinetico.com

I have been trying to pay my bill. I didn't know that my card on file didn't work. (Gee, they could have told me that via email.) Kinetico insists on a card on file to be taken out every month. My contract work and my money don't work that way. They send you a cryptic text, but then when you call, you are on hold. (Don't try to call over lunch; they aren't there.). Then I got two cryptic messages back while I was on the phone working. One from a man that had no useful ability to speak English and then a woman called, where half the message was cut off. I called them back (this is call-back number 3, trying to resolve this), and I was told that Kinetico doesn't have a payment portal, so you MUST put a card on file. Their billing system is archaic and their snooty attitude with their customers is in dire need of an adjustment. Thank goodness I like and need their unit, or I would send it back.

The water softner was faulty from day one, they agreed to extend warranty on it, as they would not take back the softner. Its broken down 4 times now in 6 years and its costs £120 labour each time

Warning! If you live in Dallas, TX area do not buy Kinetico Water Systems. There is no way to get good service because there is only one provider and they don't know what they're doing. Corporate is no help either. They don't return calls.

I would like to give you advice that please do not buy this Kinetico Water System because I am not satisfied with this product and also their employees. Customer service facility and technicians are worst, I am very disappointed to buy this system due to unethical behavior from employees of Kinetico water system and Costco. I have wasted my money behind this Kinetico Water system, Please do not buy this Kinetico water system.

The filter was delivered faulty/broken. My water system was filled with active coal and it clogged up up the system so we had no running water in the tabs. They refused to give money back for filter or pay for the cost that it cost me to restore my water system to a functional level.

Terrible customer service with Aquarius in Marshall MN; we are current customers having a Kinetico r.o drinking system and water softer and wanted an estimate on a new/updated r.o drinking system. The rep wanted to schedule an in home meeting with a tech, however, we had already had a tech to our residence and had the current system serviced and I stated another in home consult isn’t, needed, I just wanted a price for a new system and asked them to look at our account. The rep stated they couldn’t see we have a current drinking r.o system (even though we do) which was frustrating. I stated I would look elsewhere for a drinking water system, but then she stated she could give a dollar amount “range” for the system. I initially thought that was fine as I’m just trying to get an estimate which shouldn’t be difficult. The rep then quoted $4000-$2000. I stated that is a ridiculous price range and again stated we’d go with another drinking water system (culligan) .. overall Kinetico out of the Marshall MN area has terrible customer service .. needless to say we will be going with culligan (who gave a realistic estimate for a new system when we called them).

Had to have plumbers come out to repair the system installation at a cost of $2,627.00, not to mention repairs for the damage the leak caused, which thankfully was covered by my home insurance. The two plumbers that looked at it said it was installed incorrectly, and with the wrong size drain pipe/hose. When I contacted Kinetico they offered no help, for the $2,627.00 plumbing repairs, the woman merely said she would make a notation on my account. Stay away from Kinetico in San Antonio, or if you do buy one of their systems, have someone else install it. I was told that had I called them they would have replaced the parts for free, but not the labor. If they did it wrong the first time, why would I allow them to do it again!!!

This company sends out a salesman and he/she gives a good presentation especially letting you know your water is hard and that’s bad for bathing, cooking, and drinking. I had one of their systems installed two(2) years ago and it has failed me. I called and tried to explain that their so called great system has failed me. Their response was we can send a tech out to troubleshoot it because I have a ten(10) year warranty, then they proceeded to tell me that the tech would charge $199.0 for the first thirty minutes(30) and each additional thirty(30) minutes would be at the rate of $64.00. This is highway robbery especially since we’re in a recession. If their product is so good then why did it fail me in two(2) years? I would rather throw the system in the garbage rather than be ripped off. STAY AWAY from this company which is usually in Home Depot or Lowes. In a #1 is giving them too much but negative numbers or zeros are not an option. Sad part is my system is fully paid for. Stay as far away from Kenitico water softeners as possible or you’ll be Sorry. If these fees would’ve been explained to me prior to the installation then I wouldn’t have bought this garbage system.