KinektdesignReviews of kinektdesign.com

When I got the gear ring early on, 2012 or so, it was fabulous. I loved it, and bought more. I still wear it. The price, for the value, was excellent. It is a creative masterpiece. The owner, Glen, and staff very helpful and attentive. The bad news is that in 2023 the company started sending out very odd emails, and promised special newsletters and contests for a one time fee. Since then the marketing has gotten even stranger. Sad, but I've signed off. If you can get the items you like, you will be happy. But realize that the customer service is in the tank.

Just checking back in with everyone. If you worked with this clown and had no luck, don’t waste your time, immediately contact your bank and file a dispute. They will request proof and if he’s as crazy with you as he was with me, you probably have 20 emails… My bank has already credited the account, don’t let him waste your time because you only have so long to file. He knows it too, and he sent some colorful emails to me after the bank got everything taken care of such as me not having any brain power to understand the economy. Anywho, take care of yourself and don’t let this POS get away with stealing from you.

This company is a scam and has been reported to the FBI. Do. Not. Buy. From. This. Company.

Updating my review. It has been over a year since I put in my order. Still no product. While waiting many months as he said the product was in production, he ha now said my order was cancelled and to check my bank for the refund. There is no refund. The final update is that he has no intention of sending me the product because he doesn't like me, and because they cost too much to produce and he is not making an adequate profit. If you can believe it he suggested I send him more money for the item that I don't have, and then he would send it! Do people fall for that? I have reported this fraud here to the Federal Trade Commission on their website. It was easy to do. I suggest that if you have had a similar situation you do the same.

Do not buy everything from this guy.... I just got the Kamsa after 12 months of waiting (paid on January $275) and it's broke in 5 min on my wife hand. I send an email to Glen and this is his answer. "Yuval, I've received your message. The first round of production units (especially with my design) are always a bit challenging. Unfortunately, I lost my bench jeweler so I'm no longer able to offer the service of repairs. I would agree to send out another unit for $150. Let me know. Thank you. - Glen Designing inventor + founding owner Kinekt Design / kinektdesign.com

It would seem given Glen's reputation that this review is a little redundant, since it echos the general consensus. A quick Goolge of his name and company is revealing, but not surprising to me. I first bought from KinektDesign some years back, and was very impressed and bowled over by the level of support and care. So much so that I send them a little package all the way from the UK of various bars of chocolate as a thank you. The next time I dealt with them, things had shifted and I found the responses to be less warm, but I got what I needed and even returned the bits I did not at my own expense, to be told they would not refund these anyway. Odd, but I shrugged and let it go. I preoredered a keeper and chain for the gear ring in March 2023, Glen had sent out various emails abut struggling businesses so I thought I would support him. I patiently waited, emailed for an update now and then, and was always told it would arrive soon. Fast forward to December 2024, and Glen didn't tell me it had been sent but when I asked for an update, he said it had already been sent by FedEx in November and gave me the tracking details. This said simply "Delivered to the UK". No details of the delivery address, no proof of delivery, no clues about where it might be. Glen could not have cared less. I asked if there was proof of the delivery, proof of address delivered to, or if the package was insured. His response? "This is your problem not mine." When I pressed and gently reminded him that actually, under consumer law, until an item is safely received, it is actually the responsibility lf the vendor. Indeed he chose the method of shippping, and sent it without insurance nor with any proof of delivery. Glen then went on a little rant about the UK's human rights violations in Syria (???) and tried to draw me into a political debate. Yes, his logic is that consumer law does not apply because of Syria... He was rude, abraisive, sarcastic, and finished off by telling me I should be grateful that anyone even makes anything at all. He also said that flat currency is worthless and has no value, which makes me wonder why he bothers selling anything? To him, $150 may have no value, lucky him. To others, that is a substantial sum of money. To couple that with repeated, odd, politically charged spammy mailshots from him, and lots of pleas for business, and endless emails about nothing at all, the whole thing was very odd. In the end, I had to stop responding to Glen's oddness and found another way to get a satisfactory resolution which I now have, so I am not out of pocket. Sadly for KinektDesign, they will have no further custom from me. A shame really, as simple politeness and actually sending his products with insurance and proof of delivery would have avoided all this. Indeed, I would have chalked it up to bad luck and left off had he not gone out of his way to be so "Glen". Such a fall from how they were a few years ago.

I wish I could give negative stars. My husband bought me the Rachel Ring for my Birthday but it was too small. He emailed the company (Glen) and he rudely said no refunds or exchanges. You can buy another one at a slight discount. I emailed him next and got a rant about covid and politics. I asked him if this is really the kind of person he wants to be and sent him 5 bad reviews. His answer was "goodbye" I also told him word of mouth can either be really good or really bad. Choice made Glen, bad it is. DO NOT DO BUSINESS WITH KINECKT!

Absolutely horrible. I ordered two rings in September 2023 and never received it and the exchange between myself and the company “Glen” was unbelievably rude - I truly could not believe it. It’s unfortunate because they had wonderful products but never buy from them - unless you are ok with donation. Total scam.