hannah
Making the book was not too bad, lovely item...
I have decided to pop back on and amend my review following their customer service team resolving my issues. Making the book was not too bad, it was good how it managed to use my images to create the characters. Response times are slow, I appreciate this is likely due to the time difference as I am in the UK which is not something Kindred Press are to blame for. My issue with the experience really come down to the error in the book and the difficulty to correct this. I noticed one of the panels had my husbands character on there twice in error instead of my husband and another character. I, unfortunately, had an error message each time I tried to amend this and it ended up going to printing with this error on. This was disappointing as the rest of the book was great, the characters represented us well and the story was silly yet suited my husband totally. I initially had issues with the customer service, post purchase but was happy and relieved to have gotten this resolved. Customer service originally refunded me 50% of the price paid but after further correspondence they kindly refunded me the full amount. I appreciate AI generation comes with risk of errors, but found it frustrating that I had issues trying to correct these. I would recommend these books as the quality if great and the gift is personal. But I would highly recommend also checking your book design as quickly as possible once made. Due to the fast postage efforts made by the team, it can sometimes leave little room for edits if many are done. There is a pause production option which I'd suggest using if you need more time also.