M D.
Poor communication and quality
Was given inaccurate updates and quality is very poor

We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Kindlytoys (kindlytoys.com) has 392 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 98 reviews with 1 star · Clear filters
M D.
Was given inaccurate updates and quality is very poor
BD
My purchase will take 15 days to arrive at the destination. It wasn’t shipped out for 10 days and then 5 more days to arrive at the destination. This was a gift for a child’s birthday and it will end up taking 15 days to complete the shipment. This is what they say is the date it will arrive. Time will tell. Totally unacceptable!! I had to email support twice. They lost track of my order.
Serrano
Package never received Customer service never responded to multiple emails
Tenesha A.
I still have yet to receive the Father’s Day gift I ordered. It says delivered and no package. No response from their customer service
Angela R.
ordered a fathers day gift for my husband. Says it was delivered, but I never received the order. Have emailed several times and get no response. Definently not recommended.
Angela S.
I ordered a puzzle with pegs and did not receive what I ordered. I contacted customer service and it has been 4 days since I submitted the requested photo with no response.
Jeanie D.
Placed a custom order on June 3, 2025. I have a confirmation email & my credit card has been charged. My order number does not work on their website & I can't get any status of when my order will arrive. Terrible customer service!
Kayla
Definitely a scam, ordered some hats, said they were delivered never received, money was immediately deducted on the day I ordered, have contacted multiple times no response