KimonoReviews of kimono.store

2.58 reviews
Accessories

Kimono

About Kimono

Kimono.store, the best destination for Japanese fashion and culture lovers, we provide you with the best Kimonos and Japanese style clothing for men and women!

Kimono (kimono.store) has 8 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.

Also known as: kimono.store
Website: kimono.store
Category: Accessories
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 63% of reviews.
Latest: Most recent review: July 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Kimono reviews

Showing 4 reviews with 1 star · Clear filters

Ieva M.
Jul 23, 2024
The dress quality is so low
The dress quality is so low, it's all defected and unwearable, no labels or washing instructions. No possibility to return even if the product defected as it had some discount in their website. It's a scam, avoid
Miss Michelle C.
May 20, 2024
Possibly the worst customer service I…
Possibly the worst customer service I have ever uncounted. My parcel never arrived and their customer service was almost non-existent. They ignored my emails and had no phone number to contact. When I finally reached someone through Instagram, they were unhelpful and kept passing the blame onto the carrier. It took 8 weeks of constant back and forth to finally receive a refund. The only reason they refunded me was because I wrote honest reviews, they then tried to bribe me by telling me if I took down the reviews, they'd refund me. This company is unprofessional and unreliable. Avoid at all costs.
Response from KimonoMay 20, 2024
Hi there, Saori here from Kimono Store®, nice to meet you! :) After checking, I confirm that we have no order under the name "Michelle Chaproniere", we also don't have an instagram account, so it's impossible that you may have contacted through this channel. If you bought something at https://kimonostore.it, please place your review on their review page, not ours. Kindly remove it. Sincerely, Saori
WF
Apr 22, 2024
DO NOT BUY
Poor quality, faulty, did not reply to emails which included picture. DO NOT BUY. No refund. Terms state you need to return within 30 days which will cost you almost as much as item as YOU have to pay postage even when faulty!
Response from KimonoApr 22, 2024
Hi there, Saori here from Kimono Store®, nice to meet you! :) I've checked our support logs and I couldn't find any message from anyone regarding a faulty product. Kind you kindly open a support request on our website with your order number so that I can assist further? Wishing you a lovely day and please stay safe! :) Saori
reese
Sep 5, 2023
Cannot Return Beware
I tried contacting the email for a return and can't seem to get a hold of them
Response from KimonoSep 5, 2023
Hi Reese, Saori here from Kimono Store®, nice to meet you! :) I've checked the support logs and I can confirm that I replied to you with the appropriate information on August 30th following your request on August 29th. Did you not receive my reply? Kindly send us a new support request from our website so that I can reply to you directly as soon as possible! Wishing you a lovely day and please stay safe! :) Saori

KimonoReviews of kimono.store

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Kimono reviews

The dress quality is so low

Possibly the worst customer service I…

DO NOT BUY

Cannot Return Beware

About Kimono

About these reviews

More in Accessories

REDELUXE | Luxury Pre Owned Designer Handbags

Bisous Sunglasses

Peony & Mint

Philleywood

Kimono reviews

The dress quality is so low

Possibly the worst customer service I…

DO NOT BUY

Cannot Return Beware