KillscreenReviews of killscreen.io

1 Star I had a very disappointing experience with Killscreen. My order was shipped via USPS, but it was misrouted and has never been delivered. The tracking has shown no meaningful progress for a long time, and I still haven't received my order. I expected better customer service and proactive support in resolving the issue with USPS. When customers pay for a product, they also expect the seller to help when something goes wrong during shipping. Unfortunately, based on my experience, I cannot recommend this store until this issue is resolved.

Bought a Custom white dualsense controller and things were nearly perfect....however some of the face buttons felt off and the home button was sunkin in so whoever did the job definitely did not piece back everything properly so I sent an email hoping they can remedy the situation....after a month of waiting they refunded my money rather than tell me a diagnosis and sending the controller back to me......not good communication at all.

At first I was happy when I bought my first controller I opened it and the tmr sticks where as advertised then I bought a second controller recently I opened this and and noticed they used k silver tmr sticks so how could u guys make this right to me I. I just recommend everyone to buy from controller legends.com and u customize ur personal controller by buying the parts from extremrate please don't get scammed by these guys thank you to everyone who reads this.

They will ghost you as soon as you pay them. I had a problem with my controller after a few months where the sticks got scratchy and unusable and the seller has been ignoring my emails while shipping out new orders and putting out monthly newsletters.

I purchased a controller from them on 8/14/2025. On December the controller's left bumper and trigger began malfunctioning. I've been contacting them to no avail. I tried reaching out via Etsy to which I was told to reach out to their website directly. I explained that I haven't been receiving a reply and I was ignored. I'm on my fourth follow up now. It's been almost a month since my first follow up email. I'm beyond frustrated.

I purchased a controller from them and when I received it I instantly started having issues with the right trigger in all my gameplay. I ran the controller through a game pad tester on my phone and concluded that the right trigger was faulty and sent screenshots and explanation to them. They responded quickly with a link that printed me a shipping label to send it back to get it fixed. That week I get the controller mailed out and I email them a copy of the shipping receipt and tracking. That was may 24th 2025 I haven’t heard a word from them since. Sent countless emails. Been going though some personal issues so PlayStation controller has been the last thing on my mind and Honestly I’m super frustrated and disappointed.

I brought a 180 dollar controller Triple Atomic Purple RGB LED to be exact it was working fine for a month then it started bugging out by not turning on unless connected to a charger, also turning off randomly while playing games w/o connected to a charger port so I contacted them for warranty it took more than weeks at a time for them to respond (terrible support team) literally had to double email them for a response at times, but I sent it back and I got it back like a month or 2 ago and now it’s still doing the same thing as before now I don’t even use it cause it literally trips out now turning off while even connected to the charger. I’ve tried to contact them via email literally 2 weeks ago and they have yet to respond.

Gave an order but never received it. I asked for delivery update shortly after my order because a mail ended up in the spam. They just ignored my request and couple of weeks later they resend the delivery update mail but it was too late. The package was sent back to them. They didn’t respond then either till I asked for a refund and they decided to charge me for shipping costs both ways. So I ended up with at least 100$ payment and without anything. Really bad service.