Eamonn Q.
I joined as there was a 30 refund…
I joined as there was a 30 refund guarantee. I tried it but it wasn't for me. However the company said. "unfortunately you are ineligible for a refund as you've completed almost half of the course, and as per our T&Cs we only refund where someone has completed 20% or less of the course." But on their advertising images or doesn't say that They should make this very clear. The response is also very aggressive. I never threatened anyone. What does that actually mean? I'm entitled to write a review as I said: "Oh I wasn't aware of that. I'll put a review online to remind people that the guarantee doesn't apply if you take over 20%". What did you say I threatened to write a review. I've also sent an email to the consumer council in Ireland. I am entitled to do this. You are also entitled to have specific terms and conditions available on your courses. It was apparent to me that a refund was only available if you had completed 30%.
Response from KillerGuitarRigsNov 16, 2024
Hi Eamonn, As discussed in our email exchange, our terms and conditions are linked on every page, and before you make a purchase you hit a checkbox that says you have read and agreed with them. We have the 30% maximum rule in place to avoid those who would abuse our refund policy by purchasing a course with the intention of requesting a refund after completing the bulk or even the entirety of a course and downloading bonus materials - something that is sadly quite common in the online course space. In your case, we note that you purchased a course, completed the advanced sections (making up just under half the course), and then requested a refund. When the refund policy was explained, you threatened to leave online reviews if no refund was issued. We stand behind our refund policy. Thanks Brian