KilamartsReviews of kilamarts.com

Response from KilamartsAug 29, 2026

Dear Erica, We’re truly sorry to hear about the issue with your order. We’d like to clarify that our rugs are made with a plush velour surface, a foam cushion middle layer, and a non-slip epoxy backing, which are consistent with the materials described in our product listing. To help us investigate the issue and find the best solution as quickly as possible, could you please send us a private message with photos of the item? Please use the following subject line: **“Urgent – Trustpilot – [Your Order Number]”** This will help us identify and prioritize your case. Once we receive your message and photos, our team will carefully review the details and get back to you as soon as possible with an appropriate resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon. Kind regards, Customer Service Team

Response from KilamartsAug 29, 2026

Dear Frank, Thank you for sharing your feedback. We’re sorry to hear that you feel the product did not provide the value you expected. We understand that everyone may have different expectations regarding value, and while we’re disappointed that the item did not fully meet yours, we truly respect your feedback. Our support team has already reached out to you by email to better understand your concerns and find the best possible solution. Please kindly check your inbox, including your spam or junk folder, in case our email was filtered there. We would greatly appreciate the opportunity to assist you further. Thank you for giving us the opportunity to serve you. Kind regards, Customer Service Team

Response from KilamartsAug 29, 2026

Dear Allen, We’re sorry to see your review while we’re still actively trying to assist you via email. We completely understand that the solution offered so far may not have met your expectations, and we sincerely apologize for the frustration this may have caused. We checked our records and confirmed that our team member has contacted you and responded to your email, but we have not received a reply from you yet. Could you please check your spam or junk folder in case our email was filtered there? We truly want to resolve this matter for you and would appreciate the opportunity to work with you directly. Please reply to our email at your earliest convenience so we can continue assisting you with your order. We look forward to hearing from you soon. Sincerely, Customer Service Team

Response from KilamartsAug 29, 2026

Dear Kathleen, Thank you so much for taking the time to share your feedback — it truly means a lot to us. We’re delighted to hear that you’re happy with your product.😊 Thank you again for your kind support. We hope to welcome you back again soon! Please don’t hesitate to contact us before placing your next order — we’d be more than happy to offer you a special discount. Kind regards, Customer Service Team

Response from KilamartsAug 29, 2026

Dear Michele, We're truly sorry to hear about the issue with your order. We sincerely apologize for the unpleasant experience you've had. This is certainly not the level of quality or service we strive to provide. All our rugs are manufactured with a plush velour surface, a foam cushion middle layer, and a non-slip epoxy backing, which are consistent with the materials described in the product listing. To help us investigate and resolve the issue as quickly as possible, could you please send us a private message along with photos of the item? Please use the subject line: **"Urgent – Trustpilot – [Your Order Number]"** This will allow us to prioritize your case. Once we receive your message, a member of our team will carefully review the details and get back to you as soon as possible with a resolution. Thank you for bringing this matter to our attention. We truly appreciate your patience, understanding, and the opportunity to make things right. We look forward to hearing from you soon. Kind regards, Customer Service Team