Kika UsaReviews of kika-usa.com

Response from Kika UsaFeb 12, 2025

Denise, We're so happy to hear your puppy is loving the new food! Tear stain improvement can take some time—usually around six weeks or more, depending on the dog. Consistency is key, so sticking to the food without extras like table scraps will help maximize the results. We're also glad you were pleased with the fast shipping! Let us know if you have any questions along the way. Warmly, Superiorcare.pet team

Response from Kika UsaFeb 11, 2025

Bonnie, Thank you so much for sharing your experience! We're thrilled to hear that our shampoo and conditioner have made such a positive impact on your dog's coat. Healthy and beautiful fur is always the goal, and it's wonderful to know your pup is thriving. If you ever need recommendations or have questions about other products, we’re here for you! Warmly, Superiorcare.pet team

Response from Kika UsaFeb 7, 2025

Lynda, Thank you for your feedback and for recognizing our customer service efforts. We're sorry to hear that your dog has lost interest in the food. Some dogs can be picky or may require a gradual transition when switching foods. You might also consider trying a different protein source, such as lamb or salmon, to reignite her interest. Additionally, reintroducing the food by mixing small amounts with her preferred food or adjusting feeding routines could help. If you'd like further assistance or advice, please don't hesitate to reach out—we’re happy to help find solutions for your pup! Warmly, Superiorcare.pet team

Response from Kika UsaFeb 7, 2025

Holly, Thank you for your continued loyalty and support over the years! We truly appreciate your trust in our products. While we're glad your dogs enjoy the food, we understand your concern about the tear stains. In some cases, factors such as genetics, environment, and other dietary elements may affect the process. Consistency is key, and avoiding table scraps or other food sources can often help. Please feel free to reach out to our team if you'd like additional tips or suggestions to help manage tear staining. We're always here to assist! Warmly, Superiorcare.pet team

Response from Kika UsaFeb 6, 2025

Debbie, Thank you for sharing your experience. We understand that every dog has unique preferences when it comes to food. Regarding the delivery, we offer two purchasing options: a one-time purchase or a subscription plan for convenient auto-delivery. Since the subscription option was selected during your initial purchase, the second bag was automatically delivered. We're glad you were able to cancel, but please don't hesitate to reach out if you need any assistance in the future or want help finding a product your dog will love! Warmly, Superiorcare.pet team

Response from Kika UsaJan 23, 2025

Fei, Thank you for your feedback! We’re sorry to hear about your experience. Most breeds, including smaller ones, typically do fine with our medium kibble, which is why it’s designed for all sizes and life stages. However, we understand that some dogs may prefer or need a smaller kibble. The kibble size is noted in the product description (under Details section) and visible in the product images, but we’ll consider making this information more prominent for clarity. We also offer a specific formula for smaller breeds with smaller kibble size, and we’re always here to help you choose the right product for your dog’s needs. Unfortunately, due to our return policy, we cannot accept opened food items back. If you have questions or need assistance with future orders, don’t hesitate to reach out—we’d be happy to guide you! Warmly, Superiorcare.pet team

Response from Kika UsaJan 22, 2025

Janet, Thank you for your feedback! We're glad you’re happy with the scissors. Regarding the samples, we include them in orders to introduce our customers to the variety of products we offer. We're sorry to hear they weren’t a match for your pets this time. If you have any specific preferences or needs in the future, feel free to let us know, and we’d be happy to assist you! Warmly, Superiorcare.pet team

Response from Kika UsaJan 15, 2025

Meg, Thank you for your feedback! We're thrilled to hear the water bowl is working perfectly and keeping your floors mess-free. Cheers to less cleanup and happy hydration for your furry friend! Warmly, Superiorcare.pet team