Kika UsaReviews of kika-usa.com

Response from Kika UsaOct 13, 2025

Emily, We're really sorry to hear about your dog’s experience and hope he’s feeling much better now. We take reports like this very seriously. Our foods are made with high-quality, safe ingredients and go through strict quality controls, but we understand that every dog can react differently to a new diet. Our customer service team will reach out to you to gather more details and ensure this situation is properly addressed. Your dog’s health and safety are our top priorities. Warmly, Superiorcare.pet team

Response from Kika UsaOct 9, 2025

Douglas, Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying our products and recommending them so highly. Your support means a lot to us! Warmly, Superiorcare.pet team

Response from Kika UsaOct 9, 2025

Katherine, Thank you for your feedback! We’re sorry to hear your puppy isn’t taking to the White Fish Junior kibble right away. You could try adding one of our wet food toppers or a little bit of warm water to enhance the aroma and make it more appealing. If that doesn’t help, you might consider trying a different protein source, such as our Salmon formula, which some dogs find more enticing. We hope this helps your little one enjoy mealtime! Warmly, Superiorcare.pet team

Response from Kika UsaOct 6, 2025

Brenda, We’re very sorry for the confusion and delay. According to our records, your order was placed on September 19th - not in August. As we mentioned in our email, there was a technical issue that caused a short delay in fulfillment. Your order is now on its way, and the scheduled delivery date is tomorrow, October 7th. We truly appreciate your patience and understanding. Warmly, Superiorcare.pet team

Response from Kika UsaOct 6, 2025

Mary, We’re sorry for the inconvenience you’ve experienced. You can manage your subscription directly through your account or by using the link provided in the initial email when your subscription was created - no need to email us. The good news is that all our wet food options are now back in stock. We hope your dog will warm up to the kibble soon, but we appreciate you giving our products a try. Warmly, Superiorcare.pet team

Response from Kika UsaOct 6, 2025

Mary Ellen, Thank you for your wonderful feedback! We’re so glad to hear your dogs love the food and get so excited for mealtime. It’s great to know your orders have been prompt, and we truly appreciate your support! Warmly, Superiorcare.pet team

Response from Kika UsaSep 29, 2025

Jodie, Thank you for your wonderful feedback! We’re so glad to hear you’ve had a great experience with our customer service, pricing, and quick delivery. It’s fantastic that your Siberian Husky is thriving on the Light & White Coat food, with a shiny coat and healthy digestion. We’re happy to know he enjoys the treats too, and we’ll be here to support you as you transition him to the adult food. Warmly, Superiorcare.pet team

Response from Kika UsaSep 22, 2025

Lora, Thank you for your feedback! We’re thrilled to hear your dogs love the food and that the tiny kibble is a perfect fit for your mini breeds. It’s wonderful to know the tear stain formula is working well too! Warmly, Superiorcare.pet team