Kika UsaReviews of kika-usa.com

Response from Kika UsaDec 3, 2025

Julia, We’re very sorry for the inconvenience. Since our return label wasn’t used, we don’t have tracking information for the package. We’ve already reached out to provide you with tracking details, and as soon as we receive your return, we will promptly issue your refund. Please note that our customer service team operates Monday–Friday, 9 AM–5 PM CDT, and replies are provided during these hours. We appreciate your patience and understanding. We apologize for any delays and appreciate your patience. Warmly, Superiorcare.pet team

Response from Kika UsaDec 1, 2025

Thank you for your feedback! We’re glad to hear your Maltese dogs enjoy the tiny kibble. It’s great to know the tear stains have already improved, even if just a little - sometimes it takes a bit of time to see full results. Warmly, Superiorcare.pet team

Response from Kika UsaDec 1, 2025

Sondra, Thank you for your feedback! We’re glad to hear your order arrived quickly, and we hope you and your pets enjoy using the products. Warmly, Superiorcare.pet team

Response from Kika UsaNov 27, 2025

Thank you so much for your review! We’re very happy to hear you're satisfied with our products, and we truly appreciate your trust in our brand. We're glad everything has been working well for you and your pet. If you ever need anything or have questions, our team is always here to help! Warmly, Superiorcare.pet team

Response from Kika UsaNov 24, 2025

Lisa, We’re very glad to hear you’re happy with the products you’ve received so far, and we truly appreciate your support. We’re also sorry for the frustration caused by the lack of replies — we actually responded to your messages multiple times, but unfortunately your email provider rejected them with the error: “Your message was rejected by the recipient email server.” Because of this, our replies could not be delivered to you. We completely understand that consistent communication is important, especially when committing to a new food. If you could please provide an alternative email address or contact us through our live chat, we’ll make sure you get all the information you need right away. Thank you again for your patience — we’re here to help anytime. Warmly, Superiorcare.pet team

Response from Kika UsaNov 24, 2025

Carla, Thank you so much for your review! We're glad to hear you were able to get it at a better price than at the dog show, and we're happy the products are already working well for you. We truly appreciate your trust and support! Warmly, Superiorcare.pet team

Response from Kika UsaNov 21, 2025

Susan, Thank you so much for sharing this! We’re really glad to hear your dogs love the dental chews - that’s exactly what we like to hear. Enjoy, and we’re here anytime you need us! Warmly, Superiorcare.pet team

Response from Kika UsaNov 19, 2025

Teresa, Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery. Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible. We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance. Warmly, Superiorcare.pet team