Kids FormalReviews of kidsformal.com

I purchased a pair of shoes for my daughter to wear to a tea party on a Friday. After wearing them for 3 hours on a Saturday in a hotel the embellishments practically disintegrated. Monday I brought them back to the store and they would not refund me because they had been worn. She offered a replacement pair and they had just one shoe in stock in my daughters size. I asked if we could at least exchange for headbands as I didn't want another pair of poorly made shoes but was told the owner said only shoes. The one pair they had was less expensive than those I purchased but they treated it as a straight exchange so I lost money as well as being forced to take shoes we didn't want or need. I will not be returning to this business in the future. I'll gladly pay more at Nordstrom for better customer service.

I placed an order for a charcoal grey suit fire my son who was the ring bearer at a wedding. A well after the order was accepted, I received an email which I thought was the shipping details, but alas, it was to notify me that the order was cancelled because the suit was not available. I am sure this is info they could have provided sooner and why do you have the item on your website anyways if you don't have it in stock???