Andy
They were easy to deal with on the…
They were easy to deal with on the phone. But when I needed to make a change of address, they did not update with the correct information. And at 4:57 in the morning, my phone rang with the tow truck operator coming to pick up a vehicle that was in my personal driveway with another vehicle parked in front of it. So I had to wake family members up to move everything around so the tow truck driver could take the vehicle. The paperwork that was sent to the tow truck driver had incorrect information on it that I do not recall stating when on the phone. It was scheduled for 10am to 2pm pick up. This was in a very quiet neighborhood that is filled with war veterans that do not appreciate being woke up early to post-traumatic noises. The tow truck driver was VERY nice and apologetic, even though none of it was his fault. Since the tow truck driver is an owner-operator and was 3 hours away from his office it did not warrant asking him to come back at a later time.
Response from Kids Car DonationsFeb 4, 2026
Hi Andrew, thank you for taking the time to share your experience and for donating your Honda to Kids Car Donations. We’re glad the initial phone process was easy, but we sincerely apologize for the address mix-up and the extremely early call from the tow driver. A pickup scheduled for 10AM–2PM should never result in a 4:57AM disruption, especially in a quiet neighborhood where such noise is understandably a major concern. While we’re grateful you mentioned the driver was kind and professional, you’re absolutely right that the paperwork should have reflected the correct information, and we missed the mark. We’ve shared your feedback internally so we can address this directly and help prevent it from happening again. Thank you again for your donation and for your patience throughout the pickup process. We truly appreciate your support, and we hope you have a great day.