KidrobotReviews of kidrobot.com

They have great customer service. If you have an issue appropriately brining it to their attention will get it resolved. Literally every item I’ve received has been amazing quality!

I had a small mix-up with my order and initially believed I received the wrong item. I reached out to Kidrobot customer service and was genuinely impressed with their quick response and professionalism. Michelle from the support team responded promptly and with kindness, showing no frustration over the mistake and instead offering friendly assistance and understanding. Once I realized the item was correct after all, their graciousness and excellent communication truly stood out. Top-notch customer service with fast resolution and a respectful, helpful tone throughout—thank you, Michelle - Kidrobot Customer Support!

Order arrived in fair amount of time- originally the package went to the wrong location but customer service assured me the carrier would reroute my package to my address. Kidrobot was very communicative and my package did arrive after a very small delay.

Fixed issue with shipping. So I feel that the service team went above and beyond helping me fix an issue with the addressee on my order. The person I worked with was super nice and very patient. They communicated with me in a timely manner and I honestly feel that they did a fantastic job. I know some of the reviews don't sound so good but I say give them a chance. I know I will order again and I feel confident that if a problem arises they will help me to the best of their abilities.

I was nervous because my package hadn’t shipped yet and emailed them and they notified me about the preorder process when buying a bundle, reassured me, told me the estimated shipping date, and sent me a follow up email once the package shipped (without me even asking for that). I felt like they had very good customer service! I’m excited for the package to arrive so I can gift it to my sister!

I placed two orders. One was sent to me right away and came in perfect condition. The second was a pre-order. It said it would take a few months to receive while waiting for the order to be fulfilled. I ordered in November and forgot about the order. I remembered mid-February. I messaged and they messaged right away. They let me know they received the package and was ready to ship and I would receive it in a few weeks. I received it and the doll is perfect. The customer service was super helpful and kind with quick response time. Will definitely order again!

Ordered a 20th Anniversary Dunny for my Vinyl Figures Collection and it was delivered within 10 days. Great quality. Box slightly knicked/scratched but overall positive experience with very cool product.

I got the two items I ordered and in perfect condition.