KidrobotReviews of kidrobot.com

I previously ordered three The Simpsons - Homerzilla Plush toys, and after waiting for a long time, I only received two. They sent me a Hello Kitty plush toy by mistake instead of the third Homerzilla. Customer service has not responded at all, and I'm very disappointed."

I placed an order with severall items on pre-order. When they finally shipped, it looks like they were either shipped to the wrong address or they were delivered somewhere else. After alerting Kidrobot of this they have stopped answering emails. Unforutnately it looks like I will need to involve my bank to try to resolve this. My suggestion to those looking into pre-order, just wait until the item is in stock.

I ordered a Coraline doll last September and still have yet to receive it. When I reached out to check the status of my order, I was given a later delivery date than previous given and no chance of a refund. The customer service is also atrociously lacking in being helpful. I recommend you save your money or go elsewhere because this is not the place to go.

ORDER #375288-KR Terrible company, stay away! Ordered two item one is pre-order second says ships 6-10 business days haven’t received an item in 3 plus week, emailed them them address only pre-order item who k I wasn’t even asking about, that I called the worst possible representative who can barely talk clearly, told me that we try to ship all items together which is complete scam and it states on the web that non pre-order items ships within 6-10 business days. So I asked to speak with a manager the guy put me on hold that hang up.

Don’t even get me started on this company I ordered a suction cup plushie and a doll in Oct of 2024. After I ordered items all of a sudden they are saying pre ordered which it didn’t say they when I ordered them. Finally it said items will be in stock first quarter of 2025 and guess what the suction cup plushie is in but they refuse to ship it without the other item! Which is bullshit! They need to suck up the shipping and ship the one item that is in stock! Now the doll has been pushed back to 3rd quarter which is July-September this is unacceptable! Items were almost 100.00 total and they were suppose to be a Christmas gift for my step daughter! And to top it off the only communication with them is email which is crap! I will never buy from them again! I feel scammed! And have stated that in several emails!

Never ever order from this trash company unless you want to wait over an entire year to get a defected piece of garbage merchandise that the local art class could’ve done for you. I waited 13 months for just a simple package of 2 plushies, and when they finally arrived, after absolutely no updates or shipping emails, I only received HALF of my package that I ordered. I ordered a bundle with 2 plushies and only 1 arrived, while both were under the same order id and tracking number, so i had no way of knowing what in the world was happening with the other part of my order. This company is so unprofessional that it is unbelievable, and I will absolutely never buy from them again. It’s a shame. They used to actually be pretty decent. PS. No response from support about my package as of yet. I really don’t care anymore but I will be contacting a lawyer for the business malpractice if you don’t atleast get back to me soon. Shame shame.

Pre orders are, I believe, a scam. Took almost 6 months before I jumped through a bunch of hoops to get my money back. I have pre ordered PLENTY of items over time from other vendors and this was just ridiculous. They kept pushing the time back further and further. Pre orders should not take that long. It wasn’t some custom piece. It was a mass produced item.

NEVER EVER DO A PRE-ORDER - YOU ARE BEING SCAMMED. I placed a preorder last September and I am still waiting for it. The cost was $150 and I feel cheated. Meanwhile, the company is still stealing money from people - the item is sill listed on the website. I have nearly 150 figures from the company and now feel cheated to the point I will not recommend the company, ever again. UPDATE, April 7th. I was offered and accepted a full refund. One should not have to resort to being nasty in order to receive decent customer service. BTW, the date of availability was not originally shown on the website.