KidorimanProducts offered by Kidoriman is a collection of the best, high quality, authentic, and 100% brand new items deliberately selected by the founders and their team with precision and enthusiasm. These are trendy outfits inspired by and directly associate...
Kidoriman (kidoriman.com) has 641 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mr. E. Mathew A.
This online retailer is SPAM! Do not give them your money! They are horrible and will take your money when you order the largest size available and try to return it because it’s actually 3 sizes smaller. I did exactly this and when I returned my clothing it got “lost” in the warehouse never to found. 🖕🏾
Stevendxrado
I ordered some things here from Europe, delivery was fine but i had to find out that if you want to return something you need to send it back to the USA. The problem is that you have to pay for the shipping and its so expensive that it would be cheaper to keep the clothes which doesnt even fit :D I dont really mind about that now but i definitely wont order again.
Anne
The company sended me the wrong size and asked me to return the item and pay the shipment cost myself. The other option was that they sended a new item to me. I was waiting for months and nothing happened only to find out they have send it back because there was a Adres defect according to kidoriman. That actually wasn't the case, because the other item was delevired to me on the same adres. Really poor service and lost all my money and the item.
Owen J.
I have been waiting for my refund for more than 3 weeks and Nobody responds to my email anymore! I tried to return two items due to extremely small sizes so I contacted their customer service, which is basically the only contact point of this company. Followed their instructions in the email, I mailed the two items to their warehouse. Once the delivery of the items was confirmed, I contacted them again to ask for my refund. I got an email telling me they will start processing my refund right away and I should be able to receive it within 3 days. Now it has been more than 3 weeks, I’ve never seen my refund coming through since then. I contacted them again and again, got NO response at all. It seems there's NO other way you can contact them other than that sigle email address. It really frustrates me. Here are some updates: after I made reviews here and on facebook, Instagram. Somebody finally reached out to me and processed my refund. If you are attracted by their Instagram advertisement and want to give it a shot, please think twice, since very likely you are getting something way too small and then you will fell into the same rabbit hole like me. It’s NOT free return and it’s refund processed sucks.
Matthew H.
Majority of their reviews must be bots, and lets ignore that their registered business address is an antiques store in BF nowhere. Total scam artists. Absolute garbage quality product, I bought two pairs of pants, and they feel like they're made out of potato sacks. Not only this, when I ordered it took them 3 months to send it to me, and when I chased them up, they were rude, unhelpful and literally told me "you have placed an order, now you have to wait until we can fill it." No buddy, I dont, if I've paid for something and haven't received it in a timely manner, I want my money back. I'm so unsatisfied with both the quality of product, the price, and the service, that I will make it my mission in life to steer people away from this trash brand. If I wanted to wear potato sack clothing, I'd make it myself.
Response from KidorimanFeb 3, 2021
We appreciate it when our customers take time to review us, but it seems that you may have the wrong company as we don't have any record of you ever having visited us. Maybe you have us confused with another company? If it were definitely us then we'd love the opportunity to make things right, kindly send us an email ([email protected]), and we are proud of our customer experience team and if there was an instance of any negative experience you may have had with our team, we'd also like to know more about it so we can investigate and put corrective actions in place. Looking forward to hearing from you.
Nadeem L.
I was hoping to get a feedback as to when delivery of my order will take place. I was advised that the support team generally reverts within 24 hours of a query but sadly this is not the case. I am still waiting for an update. I must say that the delivery time is poor.
Response from KidorimanOct 20, 2020
Hello Nadeem, Thank you for your feedback. We are deeply sorry for making you wait. We've checked our records and our awesome team has responded to your email on the 15th of Oct. Both Jane and Aki sent you a reply containing the updates of your order. Have you recently checked your mailbox and perhaps it is worth checking to take a look at your spam folder as well? As much as we'd like to deliver your parcel within the time frame we have promised (12-25 business days), this pandemic has affected shipping worldwide and there's limited flights to your region (Mauritius). We sincerely appreciate your patience. Should you have any concerns, feel free to email us at [email protected].
juan S.
So I had to rewrite this since they had the audicty to take it down all the did when they contacted me is tell that it said it was delivered no help no nothing I don't want a refund I want ppl.not to waste there money . Now there trying to deny ever selling me anything I have an order number and a bank statement that says other wise .bunch of thieves and then they message me to pretty much tell me the same thing to bad .if your thinking wow these clothes look nice.i should by some stop that what I did and spent 100$ AND GOT NOTHING BUT EMAIPS G8VING ME EXCUSE FOR THERE SH1TTY SERVES. I LIVE IN THE USA AND DO BOT RECOMMEND TO ANYONE.
Response from KidorimanSep 29, 2020
UPDATE 09/28: Hello Juan, We appreciate you leaving feedback on Loox and on Trustpilot. I understand you are upset about the situation, we apologize if you feel that way. Please allow me to clarify several points regarding this issue. First, we can now clearly see that the reason why we were not able to locate your order details when you left feedback on Trustpilot is that you have misspelled your name on the order details. Second, we have checked your order placed on June 11 with USPS tracking number 9400111899563555440427 which shows that the parcel was delivered on June 23 which is well within the advertised delivery timeframe of 6-8 business days. Third, we could have processed a replacement or a refund for your order but we only received initial communication from you on Aug 17, which is almost 2 months after the given estimated date of delivery of your parcel. It is the customer's responsibility to reach out to our team as soon as possible should there be any issues related to any order so we can provide proper resolution to any case. Failure to promptly report any issue within the given timeframe forfeits the right to file a claim. Lastly, It is highly possible that you may have given a wrong address or the parcel may have been received by a family member/neighbor on your behalf. Or even the parcel may have been stolen from your mailbox. Thank you. ============ We appreciate when our customers take time to review us, but it seems that you may have the wrong company as we don't have any record of you ever having visited us as previously noted on your other review. Maybe you have us confused with another company? If it was definitely us then we'd love the opportunity to make things right, kindly send us an email ([email protected]) and our awesome customer service team will help you right away. Looking forward to hearing from you.
Manuel M.
Ist a Scam!! Be very careful! Don't buy this, the quality is horrible and the clothes on the website are not the same quality of the clothes that you receive! Its just to take people money! Be very careful!!!!
Response from KidorimanSep 16, 2020
We appreciate when our customers take time to review us, but it seems that may have the wrong company as we don't have any record of you ever having visited us. Maybe you have us confused with another company? If it was definitely us then we'd love the opportunity to make things right, kindly send us an email ([email protected]) and our awesome customer service team will help you right away. Looking forward to hearing from you.
